Square Review

We have several businesses that use the Square platform. We decided to give it a shot to have our payroll with them. What a disappointment! There is nobody to talk to get help in this company. You are your own. Their software has a lot bugs and it doesn't function correctly. Be smart, just stay away. Listening some else's experience is cheaper than your own.

AVOID SQUARE!!! They have the WORST customer service I have ever seen. For some reason, I was declined even though all of my information was correct. They would not give me the option to call for support, so I sent an email. They essentially told me “too bad” and that they couldn’t look up why I was denied. They also told me I should look into another company. I can’t believe how unwilling they were to help me as someone inquiring about using their services. I’d highly suggest going elsewhere with your business as I’m afraid of what support you’d get- if any- once you become a customer.

Do not use Square! We had a stubborn customer who filed a dispute against our first deposit to us through Square. Square emailed us to inform us of this dispute and asked us to defend ourselves, but within that night they made the decision to withdraw the money from our bank account. We were in shock and because it was almost $6,000. It made our account negative and they attempted to take out the money a few different times because we didn't have that amount in our bank account. I attempted to contact Square for the next week. I emailed several times and never received a response. They have one phone number to call and you have to have a code to actually speak to someone. I searched everywhere for that damn code. All I could do is sit back and wait. We are a small business so we aren't exactly banking. We couldn't deposit any of our checks from other projects and we couldn't finish out our week of work. Our customer was difficult because they made a lot of changes and upgrades that they did not want to pay for. We finally got our customer to dismiss the dispute. Even after our customer canceled the dispute they attempted to take our the money again! We are still waiting for them to place the money back into our account. This was honestly the most frustrating situation and Square only made things worse. Before this whole situation the Square was ok. The card ready didn't work all the time and it charges more when you have to manually enter in the card information. All in all I will not be using Square any longer and I have left my review for all those who are considering this nightmare of a company.

I used Square as an interim credit card processor at the small cafe I owned while comparing all the companies out there. Advantages: Easy to get (they will send one or they are available in stores) and easy to use. (Plugs into your smartphone and becomes a payment screen). Funds are available the next day, and payable to either personal or business checking or savings accounts (as opposed to some who only deposit to a business checking account). You know what will be going into the acct as they notify you via email the same day the exact amount being deposited (the sale total minus their processing fee) from each transaction. (Unlike the company I was using who would deposit total funds and then once a month take out their processing fees). Square has a very easily navigated web site, and if you can't find an answer online, there is contact info to call or email your questions. Very easy and uncomplicated way to process credit cards, and fees seemed competitive. Drawbacks: this may have changed, and is probably only applicable to the restaurant/hospitality industry, but there was no way to allow a customer to add on a gratuity and then finalize the total amount of the sale. Customers also did not get a receipt right then and there for their purchase...they had the option of no receipt or one sent electronically to their email, but most people were hesitant to give email info. Signing their receipt on the phone using a stylus was also a little hard for some people to get used to. ("Does my credit card info and signature get stored on your phone? What if you lose it?" etc gave rise to a whole new set of reassurances that then had to be made!!) Overall...four star rating. Really easy to set up and use with deposits able to go to any account in very timely manner. Competitive processing fees taken out before the deposit goes in. User friendly, and good web site support. Main drawback for my business was the inability to change the total charge to include a tip, and my older clientele leery of the technology.