Stripe Review

Recently we have had several fraudulent order on our website that seemed suspicious. However, Stripe software failed to reject or flag the fraudulent orders. So, we held the orders and did not ship them because billing address, shipping address, and phone numbers did not match. A month later, stripe notifies us with an early fraud warning. With no warning, the banks already collected the transaction fees plus dispute fees.

Stripe is the worst payment company ever. Their system doesn't work, and their support offers only a chain of useless copy-pastes.

Horrible service. They will charge you tons of processing fees, hold your funds hostage, run you in circles for weeks, and tell you there is no way to cancel the transaction. They are pure thieves and not worth the waste of time and useless hours on the support lines.

Stripe previously deposited funds from my employer into my bank account, now say the bank account invalid. I cannot log into my Stripe account because the account I enter (my current and correct account) is invalid. I cannot delete -I cannot log into it. Emails from Stripe telling me to update. Talked with a rep-after 13 verification processes I received no suggestions how to fix the problem. I asked her to reset. No. I asked her to delete. No, only employer can. Not true.

After several hundreds of thousands of euros cashed, all of a sudden my 2 accounts are blocked with money that I cannot recover. They have also reimbursed several thousand euros to my satisfied customers. On both accounts I had no dispute.

Do not use Stripe. They advertise that it is easy to use and safe for small businesses. This is completely false. When we had fraud on our account customer service was extremely difficult to contact and not helpful. We had 29k fraudulent charges and a week later nothing was done to mitigate this and nobody was able to tell me where we were with resolving the charges.

Complicated system

Terrible company. Rude people from overseas and they have no options to help you with anything.

Horrible company…Credit card processing company Stripe wasted over 11 hours of my time and refused to give me $240.57 USD only and specifically because of an internal issue between Stripe and the credit card holder’s bank. Stripe apologized 100 times and acknowledged the problem with purely an internal one between them and the bank…nothing to do with me or the person who paid by credit card. Nonetheless, Stripe would not give me the money

There is a huge problem with Stripe. A client accidentally double charged their card when ordering. We refunded the duplicate charge. However, Stripe did not refund us the $116 credit card transaction fee). We contacted Stripe and they responded that they don't refund transaction fees on refunded payments! So not only you have to pay Stripe 2.9% of all sales you process via their service, but also you have to pay them 2.9% of sales you DID NOT make! We are shopping for a different processor.