SunTrust Review

Dont sign up with suntrust or truist merchant services. It took us over 1 year to close the account and they kept billing fees and annual fees. Automated call centers, cant talk to anyone, calls dumped nonstop.

Terrible company with horrible fees. It's a shame how much they prey on small business owners and during a pandemic at that. They will charge you $500 for low account activity and close your account.

Stay away from Suntrust Merchant Services! They put $4,000 on hold because I had a $2,500 chargeback after two years. No one called and told me. When I did talk to someone, they were rude. Moreover, they told me that the company didn't support business like mine, a consulting business. Why would they open an account if they didn't support businesses like mine, which has been the same for the past 10 years? Warning: Stay away!

The worst, they add fees for no reason and they don't communicate properly. They have no problem charging extra. I don't understand how they are the supposed to help small businesses.

Your company is one of the worst I have ever dealt with. They put a stop on my account to do a review because of my growth and come back saying I need a requirement of $80k deposit to hold or the account gets shut down asap. I received a phone call from Suntrust Merchant Services 2 weeks ago and I called 3 straight days with no return call. Then as of last Wednesday I quit receiving batches and had to call to find out my account is on hold for the review. Then when I declined the requirement and was told my merchant account will be closed then I am told my other merchant account with my other business will be closed also with no notice. Unbelievable. There has never been any issues ever. Crystal, the person that reviewed our account, is the most unprofessional and rude person I have ever dealt with. I understand a business decision but to penalize me as a small company that is growing is absurd. I cannot believe this is how customers are treated.

They hit you with high fees and then charge you $500 for auto cancelling you for low activity!

As a larger bank, the level of service or the competitiveness of pricing you will receive from SunTrust seems to be dictated by the branch or salesperson that sets up the merchant account. We've seen SunTrust pricing and service that's competitive, and we've seen some that's not.