Processor Directory > Heartland Payment Systems
Certified provider
61 Verified Review(s) Ask for a quote!

Heartland Payment Systems Review

OFFERS CERTIFIED QUOTES THROUGH CARDFELLOW What does this mean?
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.6/5

Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.

From Craig, on Jan 11, 2018

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

I am very satisfied with this service.

From Stacey, on Sep 18, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

Very pleased with the service. Highly recommended!

Thank you for the positive review Team TSYS

From Erik, on Aug 10, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

Thanks Team TSYS

From Kerri, on May 08, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4/5

The savings we were promised have materialized, equipment has been reliable, and customer services has been good. We are still happy to have made the switch 2 years into our relationship with Tsys.

Thank you for the review! Team TSYS

From Jeff, on Apr 17, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

Customer service was awesome - Candice Shelton. I asked a million questions and Candice was very responsive, knowledgeable and has a lot of patience. I was starting to annoy myself with all the questions about credit card fees, etc. but she was awesome. TSYS was not the cheapest but they were right there with the cheapest and sometimes price is not the only thing to consider. We will still cut our trans. fee, etc. bill in half. Very happy with them.

Thank you for the great review about Candice and your experience setting up your account with TSYS. Team TSYS

From Hugo, on Apr 11, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

Excellent, fast approval and great customer service.

Thank you for the review! Team TSYS

From andrew salmeri, on Mar 27, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3.3/5

From Winsley Yero, on Nov 23, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
2.3/5

It took us two months to get our terminals to get started. I have to say that customer service is extremely poor and the terminals we have turns freezes often and its frustrating.

We try to get equipment out to merchant asap and based on limited communication from you during the set up process the timing was delayed. You rep Wade's phone number is available if you need anything corrected and he is very fast to respond. If your equipment is having some issues, please call in and troubleshoot as most issues on terminals are network/connection related. Thank you for the opportunity to correct these challenges that you are experiencing. Thanks Team TSYS

From SHELIA, on Oct 13, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

I have been pleased with them. Easy to read statements.

Thank you for the review! Team TSYS

From andrew, on Jul 12, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

Glad we made the switch.

Thank you for the positive review. Team TSYS
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