Heartland Payment Systems Review

The whole process from start until a little over a month into use of TSYS' services has been great. Wade was very helpful and responded quickly to any questions we had. If he was unavailable his manager was also quick to respond and very helpful. We saved over $1,000 in just the first month using TSYS. Customer service is always very friendly and helpful and there usually isn't a very long wait time. We had one problem with an order of thermal paper for our processing machines, however customer service and Wade both stepped up big and overnighted it to us to make sure we got it in time. I would recommend TSYS to anyone that is looking for a merchant services provider.

Seems after the initial sign up process, which was very good (spent a lot of time, answered all my questions, clear, unevasive answers), after sign up is complete it's not so easy to get customer rep on phone again, or to answer emails. I haven't tried lately, so maybe it's better now, but early on wondered if customer service was lacking after you're signed. Other than that, pretty impressed, and most things are smooth. Was told that I could probably get my account outfitted with next day funding, but have not heard any replies on that topic. That would be my one negative (and customer service) when comparing with previous MSP.

Having difficulty with readers. This is not TSYS but Linked2Pay