Heartland Payment Systems Review

Somewhat confusing info about signing in for swipe use.

Sales rep Wade was friendly, helpful and quick to respond.Sign up process was quick and everything was well explained. After 2 months the fees are low and saving us quite a bit. However when contacting customer service for help resolving settlement issues there are long hold times (typically 15 to 30 minutes), service reps are not well trained and not very interested in resolving your issues.

Great company; 5 Stars. Highly recommend, pricing structure is a lot better than our previous processor.

Wade has been a pleasure to work with. Our companies rely on Quickbooks to operate. We required a special solution to integrate an outside processor into Quickbooks without suffering any functionality loss. Wade and TSYS were able to integrate with Verosa in a few short days. The result is a seamless integration that works much better than the standard Quickbooks functionality offers. With QB, we were able to only charge one card at a time. With Verosa and TSYS, we are now able to charge all open invoices with a few simple steps. The initial setup was burdensome, as we had to re-enter credit card numbers to remain PCI compliant. However, with the time savings and massive cost savings, we were happy to make the switch away from Intuit Payment Processing. Intuit was unwilling to offer interchange rates and charged us the highest non-qualified rates on 70% of all transactions. By switching to TSYS, we are estimating a $6000.00+ yearly savings in merchant account fees as well as a major productivity improvement with the Verosa plugin. Thanks again Wade. We look forward to a long lasting business relationship.

A great experience. All of my questions were answered right away, I'm a brand new business, so I had a ton of questions. Wade the sales person who helped me was extremely knowledgeable, and helped me through the whole process. The set up was really simple.