Wells Fargo Merchant Services Review

Opaque pricing. WF Merchant Services set up my terminals incorrectly twice...most likely on purpose. One machine did not even have a category for debit cards so we ended up paying higher fees. Another machine did not batch out automatically like they said it would. When you call, they provide empty words and zero action. If you are a small business you would be wise to avoid their business.

Awful! No fraud protection! After becoming victims of fraudulent transactions to fake accounts Wells Fargo created, they seized money from us and demanded additional funds. Avoid Wells Fargo at all costs. Awful customer service. No one gives you an answer or responds.

AVOID AVOID AVOID ... do not use them they are all a scam.

I opened my small business a little over a year ago and did not know anything about credit card processing. The Wells Fargo representative (know known to me as a salesperson) told me to trust her because she had my best interest in mind and that if I didn't sign up with Wells Fargo Merchant Services I would be sorry. She said that other servicers would be too expensive for a startup. Little did I know! The Wells Fargo salesperson got me to sign up for their merchant services and a 4 year lease on First Data equipment. I was told by her that it would cost me several hundred dollars if the credit card processor broke down so a lease was the best way to go. Once upon a time, a banker could be trusted, and maybe some still can, but from my experience Wells Fargo sales people cannot. My credit card and equipment leasing fees are very high compared to other merchants. This review should be a zero star rating, Wells Fargo Merchant Services is a rip-off.

Please take my advice and stay as far away from Wells Fargo Merchant Services as possible. You will thank me.

Terrible customer service. Strongly do not recommend Clover or First Data Merchant Services. If I could give it 0 stars I would.

WF's merchant services come with hefty fees and contracts with high cancellation fees -- they'll take advantage of any small business for a quick buck. 0/10 do not recommend.

We've reviewed a lot of information from Wells Fargo Merchant Services over the years including statements, applications, quotes, lease agreements, and more. This information has shown that Wells Fargo consistently uses opaque pricing and inflated fees to extract maximum profit from its clients. Wells Fargo has even introduced opacity into its interchange-plus pricing by applying a general surcharge to certain interchange categories through the use of its “interchange clearing fee.” The questionable tactics and excessive fees charged by Wells Fargo are not offset by any additional value. Wells Fargo uses First Data to process its transactions, so any ISO or reseller of First Data will be able to provide the same services, equipment, and POS options as Wells Fargo Merchant Services, but likely at a much lower cost.