WePay Review

Stay away - they are crooks. We process a high volume of orders, and we began noticing that our revenue records were not matching the deposits. Upon further inquiry, we found that they were in fact not depositing all of our completed transactions into our bank account. When we asked why, it took them 3 days to respond and then they said it was a glitch and that they would fix it. Well, that was the last I heard from them. They never fixed it and the issue kept happening. Repeated emails to them went unanswered so we immediately took our business to another payment provider and have had zero issues with our new payment provider since. In all total, it appears that WePay stole about $3,200 from us. We contemplated filing suit, but it would've been cost prohibitive to do so. WePay isn't a Better Business Bureau member so even though we filed a grievance through that, they apparently ignored it. My advice, stay away from both WePay and UltraCart. UltraCart was the cart system we used which is owned by WePay, and so of course they were of no help whatsoever. They ignored us just like WePay did. WePay lost a lot of business with us.

MightyCause (Razoo) uses WePay. MightyCause does not provide telephone support. Just online support. After taking & making so much money from charity fundraisers, no support?! So greedy and so lazy.

I was with WePay for over a year. They were competitively priced, offered the services I needed, and started off with decent support. That all changed pretty quickly. A few "updates" which limited the functionality I needed (one was the quantity was changed so it had to be a round number) leaving me high and dry without a payment processor for some time. This is when I noticed their support starting to decline. They weren't helpful or apologetic and definitely didn't let anyone know this was happening beforehand. Then there were multiple issues with how long it would take to transfer the funds. Their support, again, got worse. Then I tried to update my billing info and spent many weeks back and forth helping them figure out why it would never save for more than a day at a time. The funds were going in to the wrong accounts! Then they discontinued invoicing and told me they would only be focusing on their bigger clients. Probably because of all the issues they had had with us "little guys". And finally, my last straw, I refunded a client a pretty small amount so I could get a check from them instead and WePay took it from an account that wasn't even supposed to be attached anymore. They actually had the nerve to say it was my fault even though I had numerous support tickets showing that not only could their system not handle the billing change requests but I even tried to help them by testing it out many times. Did they offer to cover the overdraft fees from a bank I no longer used? No. Did any of the reps or managers apologize once? Nope. I spent a lot of time with WePay and afterwards cleaning up their mess and I will never use them again. Actually, 2+ years later, I'm still leaving reviews about them wherever I can. I've since switched to Freshbooks and Stripe and they have been an absolute pleasure to work with.