YapStone Review

Never had an issue with hidden fees or customer service. They were able to save me a couple of hundred a month compared to my last merchant account. Had an issue with chargebacks and they were able to help me signup with a cdrn to mitigate chargeback rate. I would recommend them over the last company I was with for sure.

I received a fraudulent chargeback from YapStone. On their website they advertise that they use "advanced fraud detection techniques" but then admitted to me that they didn't even check the name on the credit card used by the renter - and they refused to provide me any information so that I could check the credit card against the ID or pursue the person who filed the chargeback. YapStone makes their money by charging exorbitant fees to fight chargebacks - that they don't ever win. They have a horrible reputation for a reason. Run, don't walk, away from this company.

Be very careful if you choose Yapstone aka Vacation Rent Payment as your merchant provider. You have to know that you are on your own with no protection against fraudulent chargebacks. Their chargebacks department makes a profit when you opt to go to "pre-arbitration" for $300. Yes, $300. Their success rate is barely 5%. They throw you a bone here and there. Everything is automated. How do I know? It's very simple. When the credit holder files a claim and the response from Yapstone for being decline has nothing to do with the claim itself, you know it's all computer generated. What you get as a response is that you can opt to go to Pre-Arbitration at the cost of $300. So, if you want a merchant account that does not care about you as a client, you found the right company. If you want someone to never return your calls, you found the right company. They stay in business because of their HomeAway account. That's another reason they don't care about you. You're just disposable. Just another number. Their chargeback department is just for show.

Have used them to process payments from travelers booking my home on Home Away / VRBO. They use the chargeback process to recapture payments made after travelers stay at the house. They do little to guarantee against traveler fraud. Had to delete my listings on Home Away / VRBO & went entirely with Airbnb who handles their own payments. I believe Yapstone is ripe for a class action lawsuit. Many other people have posted similar complaints on other review websites.

Yapstone handled my holiday home payments. They talk of having 'state of the art' fraud checking techniques yet cannot screen out basic fraud. This means that when a fraudulent transaction takes place they simply reverse the payment from your bank account. When I escalated this to Director level, they acknowledged this is a problem but refused to offer any compensation or change their operating procedures. This is a company that has allowed fast growth ambitions to drive a coach and horses through basic customer care. Avoid and select an alternative - I have.

Why these people need to charge a large service fee is crazy. Once you put in whatever you are supposed to pay, they add a fee based on the amount you owe. So if you owe $500, you are gonna pay them $15 to get it processed online by robots. It's really an abuse of the system if you ask me.

I agree with the above reviewer. I paid by credit card previously and was charged $9.95 for the transaction. Today I went to pay for another 6 months and the service fee was outrageous. I called and was told going forward there is a 2.95% added to the amount plus the $9.95 transaction fee. I asked to speak to someone in management and was told they would call back, it has now been 4 days and no return call. Unfortunately the representatives assigned to customer questions really do not know or are not told why the fees are so high. Also you cannot find any information on the website which defines services fees. I would never recommend this company to anyone.

I started to use them for my VRBO rental because VRBO forced me to. These people charge outrageous fees and you can't get anyone on the phone to discuss issues with, and they do not return calls.