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Where do I start? The product linked to my bank going to a wrong address? Or the fact they took 10x the agreed fees OR the promises it would be returned??? I have not even been able to get a return call!
I'm inclined to agree with Ms. LaDue's revue. I've been with Total Merchant Services for 15 years. Previous card readers that they provided (Nurit) were fine UNTIL the advent of the chip. It's been a nightmare ever since. We upgraded our wi-fi (including provider) to accommodate the Groovv Pos and it's been nothing but aggravation ever since. Tech support doesn't appear to have a real fix for the tablet locking up on PIN purchases. Our staff is increasingly frustrated and embarrassed by the daily crashes at point-of-sale. My suspicion is that the card reader MP200 is incompatible with the tablet. As the holiday season approaches I'm very worried that this could do us a lot of lasting harm.
Our business has lost several people due to the incompetence of their costumer service people. The system has doubled charged our customers and not returned money when a comaplaint has been filed. They have threatened to charge us an exorbitant fee if we break the contract. This has been the worst experience, ever.
Whatever you do, avoid Groov point of sale sytems. Their equipment does not communicate well (tablet to print to cash draw to card swiper) and for 2 years it has regularly gated my revenue because I could not take credit card payments. Over and over and over I spent hours on the phone with their tech people who led me through lengthy fixes that last for 2 or 3 sales then the system crashed again. It has been a nightmare. And their customer service is completely unresponsive. Their tech people keep explaining that there's something wrong with my business's internet modem when our internet works FINE for our laptops and phones. It's that the Groov tablet can't pick up the signal, even after we bought an expensive wi-fi extender. STAY AWAY FROM THESE PEOPLE. They are either dishonest or incompetent or both.
It's awesome that Groovv gives the choice between two systems. If you need a more mobile POS option, you can go with the Flex, or they have the All In One for a traditional system. Also good that it takes chip cards.
