MINDBODY POS Review

Mindbody has extremely high fees that keep rising, weekly system issues and poor customer service.

I started with this company 10 years ago as they were the one that most fitness companies were using. Throughout the years they simply keep getting worse. Raising fees every year, cs support is clueless, time waiting to resolve a problem they've caused costs you thousands of dollars and they couldn't care less. They hide reports, they make huge mistakes and crash and do not fix in a timely manner. Their technology is lacking and every add on is more money. I would steer 100% clear of this company. Worst company I've ever had the displeasure of dealing with.

This has a lot of bells and whistles. Fancy for sure; would be great for a club. However, if you are truly a small business, think long and hard before committing to Mindbody. The price for taking recurring gym memberships QUADRUPLED in the four years I used them. When I decided it was not sustainable, it cost me hundreds of dollars to get the stored credit card info out of their server. When I got it, it was only half of the information. When I called to ask about the missing people, and about the data itself, I was told that when I agree to have that set of reports run I also agree to cut all ties with Mindbody including access to their support. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it’s pretty ugly on the other side.

If you purchase this you will be dedicating your business to the software and have no protections against their rapid price increases.

MINDBODY has integrated credit card processing, but it's an expensive tiered model with qualified and non-qualified rates.