Toast POS Review

I really like Toast Software, very intuitive and easy to use. BUT like everyone else is saying the customer service is abysmal. I am currently on my 5th attempt to return a piece of hardware. First you wait forever, then you get someone who knows nothing about what they are talking about. When I asked for a phone number one guy gave me three different versions of the same number, one time he even gave me an extra digit. When he finally settled on a number and read it back to me, I called it. Of course it was wrong. I searched on line and found the correct number, one digit off of his. When I called it , it was the number I had called to speak to HIM originally. Third attempt, when I expressed my frustration, she said "Don't worry, I'm not like the others, I PROMISE to solve this for you." Nothing.

So, I think Toast does have some good features. It's fairly easy to add menu items, but customer service is awful now with holding times of one or more hours. The company did little to help restaurants during COVID-19, despite their platitudes.

There is no support when your system goes down. I waited on hold for almost an hour before someone answered. Accent so thick I could barely understand...and they push out updates without any notification. System works good, but they are missing basic customer services and IT support.

Customer service is non-existent; no one knows who their boss is, or what department handles what. No one works in their billing department. No one knows how to escalate problems to a supervisor. No one works in their sale department. I've been waiting for a printer for over a month. It's a literal nightmare dealing with Toast. If you'd like to spare yourself extreme frustration and save money do not use this company - ever!

I have been waiting 4 days for a local sales rep to call me to review my needs and show off their solution. At this point I may just cross them off the list due to response time. If that is any indication of what customers get stay away.

I don't know where to start, they promise you the world and never follow through, I had Aloha with gift cards, they said they could convert it over, never happened. I should have just bit the bullet and upgraded instead of paying forever for this low-par system and still having to run a terminal just for gift cards that are out in the world. Worst mistake I ever made. Oh and tech support, what a joke, system down at 10pm call back at 2pm next day and no tech nearby to help. When the on-site service call did happen, $897.00 dollars! Getting rid of it as soon as contract is up.

System lacking several features I was looking for. Couldn't get quick answers as to capability. I was sent a review request for a $25 Amazon gift card that I completed and was never sent the gift card. Complete sham. Stay away.

Dishonest, unprofessional company. DO NOT BELIEVE TOAST WHEN THEY CLAIM THAT THEY WILL MATCH YOUR RATES. I have 4 restaurant location, and in less than 3 months, TOoast has shorted me $15,000 in deposits. RUN, FAST!

I am reviewing the support, not the product. If you're an IT Professional that manages a client utilizing Toast as their POS, be prepared for frustration, uncooperativeness and no follow through.

After owning three pos systems over the last 20+ years, I can say this is the worse POS I have owned. Service is non existent, no one calls you back, they overcharging me on credit card fees even though the assured me that they would be matched to my previous (heartland payment systems) lie, my account rep has left the company now no one cares about my business. System crashed friday, for no reason they assured this would not happen. I can go on and on.