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We tried this company and found that there lack of compassion towards us was sad. The communication was poor and the only time they wanted to talk was during their sales tactic. When it came to sending the demo phones back they forced us to pay the shipping charge back. I would not recommend to anyone.
Horrible! It now takes more time than ever to accept card payments. And you have to email reciepts. If a customer doesn't want to give out their reciept you have to email it to yourself then print it out (this is how I was told to use it)! garbage!
I just use the app on my phone and it works fine. Their rates are lower than Square. Set up and making any changes can be a trying experience with them as you really need to verify that changes are made. Friendly customer support. Confusing logins passwords account numbers pins etc. Would be great if they consolidated this for logins.
Awful. Don’t bother. Their platform is not user friendly, everyone who works there is disorganized (they lost my paperwork and took 2 weeks to set me up), and they didn’t walk us through running cards. I ran three payments all of which were valid and they closed my account and won’t give me any reason. I have a low risk business and excellent credit; I can get a merchant account anywhere. Also, they are very expensive
Don't buy or rent this device - this is garbage, it's not working. When you talk to help centre after spending 2 hours while they try to set it up, they tell you sorry this is not compatible with Apple or Android. Total garbage.
This thing has not read a card since the day I got it. Even the damn people you call for help can't figure it out. How embarrassing is it in front of lines of customers. Only way it works is if you manually type the info in...oh and then you get charged more for manual entry. Happy to say we are going back to using Square. Do not buy this card reader.
If you want a real crummy app to take hours out of your work day this is the one!! Goes down all the time, logs you out for no reason, my company is going back to SQUARE!!!
You'll need a merchant account with a processing company on the Elavon paltform to use Converge mobile. You're also required to use the iCMP card reader.
