Every cent you spend on operational costs eats into your profit margin. As a responsible business owner you want to reduce those costs as much as possible. While many of your expenses are fixed or non-discretionary (e.g. rent, utilities, salaries, etc.) there are several areas of your business where you can make better financial decisions. […]
Many business owners think of customer service as “just one of those things” and write it off as a necessary expense. But with a little effort you can reduce the costs of providing customer service and improve your customer’s experience.