Every cent you spend on operational costs eats into your profit margin. As a responsible business owner you want to reduce those costs as much as possible. While many of your expenses are fixed or non-discretionary (e.g. rent, utilities, salaries, etc.) there are several areas of your business where you can make better financial decisions….
Many business owners think of customer service as “just one of those things” and write it off as a necessary expense. But with a little effort you can reduce the costs of providing customer service and improve your customer’s experience.