Industry analysts point out that while many mobile apps are rarely used more than once, over 2.5 billion people actively use instant messaging apps every month. Users of WhatsApp, the most popular chat platform by far, spend an average of nearly 200 minutes each week actively using the app. This makes chatbots as essential of […]
Chatbots are being touted as the next big thing in technology, with everyone from tech giants like Facebook, Google, and Microsoft to Taco Bell, CNN, Amtrak, HSBC, the NBA, and Disney using them.
