Processor Directory > Capital Bankcard

Capital Bankcard Review

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3/5

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Posted by Rebecca Jones on Sep 26, 2019

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5

I use Capital Bankcard of Tupelo. My agent is Jay, he always calls me back in a timely manner if I have a question about my account.

Posted by Heather on Mar 04, 2019

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

ABSOLUTELY THE WORST CREDIT CARD PROCESSOR!!!! Stay away if you don't want a major headache. You cannot access any of your account information online. Their website is AWFUL and you can even see your billing statements!! Oh and when trying to call customer service, be expected to wait long periods of time, only to talk to someone who doesn't even know what they are doing, and get hung up on before getting transferred to a department. I've tried calling 3 times to get my account cancelled only to end up on a wild goose chase. Apparently they've merged with a place called TSYS and this company doesn't even have a legit working website. You click on most things and it says page doesn't exist. WTF?! I only signed up for this processor because of my web developer uses them... Had to call my bank and dispute charges. Trust someone like paypal. You'll be much happier without the migraine.

Posted by CardFellow on Mar 14, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3/5

Capital Bankcard is affiliate with the processor Cayan, which is formally known as Merchant Warehouse. Capital Bankcard is the outside sales channel for Cayan.

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