CardConnect Review

0/5 stars. Predatory, deceptive, and unprofessional. They pressure business owners into bundling fees to inflate their cut. Unexpected fees appear. Statements are not always visible. PCI compliance program is impossible. Good luck seeing your terms/contract or trying to change to interchange(+) pricing. I repeatedly requested pricing options in writing and was yelled at by their representative.

Terrible service. I requested a cancel of our account in writing and they proceeded to not cancel and then charge us over $100 in fees. I requested that they refund them and they agreed, then proceeded to not follow through, not call or email back, and basically stonewall me. I’ve probably tried calling 20+ times over the past few months and I can’t even get our rep to answer or call back anymore. Avoid at all costs.

They will charge you insane amount off fees not even based on the contract.

I was a customer for the various mutations of what is now CardConnect for 20 plus years. It always seemed that the fees were rather high, (all said, they ran around 5%) but a certain inertia on my part kept me with the company. In the last year or so, I fell into what is known as PCI non-compliance. PCI compliance required filling out an extensive questionnaire and I was normally notified by e-mail when it was due. This last time I was not notified. According to customer service, notification would have occurred somewhere on page 3 of my 5 plus page statement- though they couldn't tell me exactly which statement that was. They let me go over a year in non-compliance, (no second notice) charging me $40 per month. Obviously I should have noticed it on my statements, but it is among lines and lines of fees, some as little as a penny. Statements were never all that easy to access (not to mention difficult to understand) as the company changed its name and website often. Also they charge $20/month for extra security that I wrote and told them was unnecessary and unwanted on my part, but still I had to pay. I have to take a good amount of responsibility here, but I am not unlike many small business owners whose workload is heavy and can only devote small amounts of time to these sorts of details. I have now cancelled my account, with the $75 cancellation fee. The February fees added up to over 30% of the total processed, and now in March the fees still keep coming, apparently they are retroactive. It's a bitter pill after twenty years with a company, with never a charge-back or complaint. So there is no customer loyalty, very little customer service, and a lot of fees. I certainly do not recommend this company, especially for a small business.

Rates are very high, and horrible customer service!! I am going to another company.

Somehow they bought my account and I've been charged for different b.s. fees. I told them I need to cancel my account they said I was in contract, I had them show proof there was no contract. Canceling it as I'm writing this.

I am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. On December 15th, 2017 I received a letter that my contract was bought by CardConnect and I would be charged a fee of $199 if I continued service past 12/31/2017. Ridiculous to receive 15 days notice of erroneous fees for a contract they decided to purchase. I then looked elsewhere and found a merchant provider who was nearly $90 less per month and decided to cancel. I sent in my cancellation letter to avoid my $199 fee. I have no contract and my documents do NOT state a cancellation fee and I am charged almost $500 to my checking account as a deposit that was debited out of my account and rantings from my sales person that I was charged fees for cancelling. How is it possible that I am to be charged $199 if I continue with the buy out and then I cancel as indicated as a choice and I am charged nearly $500 for cancelling? I own all my equipment outright I have no contract and I never committed to this company. This is outrageous. I don’t care how nice any review is on this page read all the BAD ONES and be mindful of how they will charge you and STEAL your Hard earned money. This company is crooked all the way.

I would give them a zero if I could. They don't explain all of the fees and the fact that most of the cards will be at the highest rate possible. They will fee you to death and if you leave charge another $750.00 fee, which they don't tell you about. IT is a scam. Stay away.

CardConnect will send you a Schedule A and make all kinds of sales promises. Then they will try to do a bait and switch and say they can't honor the original proposal, and can you accept the much worst one. I would avoid this company.

CardConnect is a large ISO (independent sales organization) with the typical sales model to match. CardConnect leverages a large network of sub-ISOs and ISA (independent sales agents) as resellers in addition to its own in-house sales staff and channels. Each sub-ISO and ISA can set pricing and terms on a per-business basis. This means that you may receive competitive pricing and terms, or you may receive very poor pricing and terms. It all depends on how much you know about how credit card processing fees really work. The more you know, the better the pricing and terms you will receive from CardConnect. The level of service you will receive from CardConnect is completely dependent on the sales channel (direct, ISO or ISA) you use to obtain its services.