Eliot Management Group Review

Started off great with these guys as I had a dedicated salesperson. When he left, it was impossible to get anything accomplished with these folks. Fees got higher and higher, some correct, others incorrect. They make you jump through hoops to get anything done. Then you try and cancel. Just terrible.

I recent switched over to this company all I can say is wow! Amazing team. The difference From my previous pos provider is outstanding. Shannon and Micky Have been outstanding. Their knowledge has been so helpful. My next day transactions and lower rates have been wonderful. Night and day compared to my previous provider. Shannon and Mickey have saved my small store $70 a month from what I was paying. I highly recommend Eliot.

Wow. I think this is the lowest aggregate review score I have ever seen for a company. I am not surprised. These people have been jerking us around for almost a year. That's a year that their services have not worked. Months of not returning calls. Months of problems. Months of lies. Months and months of taking our money. Months and months of not have a single successful transaction. Now trying to hold us to a contract. This is hands down the worst company we have ever dealt with. Period.

Signed up in August, rep said EMG has best customer support, reliable equipment, free paper refills, low rates. The 2 reps just raved about how much better EMG is than Square. Found out 3 months later, it was all LIES!! Called to order free paper refill Nov 24. Customer support said it will be $19 for 12 rolls. I asked them to review my profile because I signed up for free paper refills. No go. I asked for supervisor. They gave me Matthew Quinn, I left voicemail. He never called back. I called again 1 week later when I was then out of paper. He said he can’t see my profile since we are not in his area. Anita called me, said go to walmart and see if they have the right paper, buy it and submit for reimbursement. Haha! Really? That’s their great customer support? Next issue, equipment going down, rebooting multiple times each day. Can’t use equipment since its backing up my cashiers and customers!! Breach of contract since equipment doesn’t work!! Called to cancel due to these issues and no acceptable solution. Was told we would be charged $495 early termination fee. I asked for supervisor, was told no one available. Really??? I was also told when I signed up that their customer support was EMG employees. Customer support told me that aren't EMG employees, but a third party. I gave them the opportunity to waive the early termination fee of $495 since they are in breach of contract by not providing the service or usable equipment. They, Nalia, the rep, only offered pathetic gift certificate. I guess I will send a letter to their Board of Directors, blast social media, and file civil suit for Breach of Contract, since I have proof of dates, calls, names within EMG. They will lose this time!!

Pushy salespeople that will lie through their teeth to get a customer then steal all your money. Customer service is one person and it's not even customer service. No idea how this company is still running and their reps aren't behind bars.

In our experience, Eliot Management Group consistently favors opaque pricing with excessive markups. It doesn't post any details about its pricing or tactics on its web site, which is often an indicator that it has no set pricing, at least none that it's willing to disclose.