eMerchant Broker Review

I needed to switch to a high risk processor after my Shopify payments account was suspended, so I went with EMB. They were even able to get me approved for $500,000/month right off the bat, which is really cool. But the thing that makes EMB really shine is their customer support. EMB are incredibly helping in resolving any issues that I am having. Payment processing is the backbone of my business, so it’s great to know that EMB is there for me to resolve any issues that might arise down the line

Scott from EBM got me an account for my store that he later switched off without notice. I do not recommend this company at all. No reason was given for the closure of our account. Stay away from them.

Really good experience and overall a very easy process! I was really pleased with the help I got from my rep Diana. Thanks EMB!

Joke of a company, they “approved” me with a processor only so I could find out from the processor directly that my products sold were not approved. Proceed to continue to charge me past when I requested my contract be canceled and attempted to collect an early cancellation fee. If you have any issues what so ever they take 0 responsibility.

I had a very bad experience with eMerchant Broker. Josh W. was my rep. He wouldn't return any calls and all the emails were answered in a very vague manner. He is not very polite and does not provide any help or assistance whatsoever. I really had a very bad experience with him/this company.

This is a terrible service for your business. Do not make the mistake that I did. Their sales team is very good in answering the calls and closing a 3 year contract. But customer services & technical support are impossible to get them on the phone. All they do is take messages and never call you back. Terrible experience.

We were referred to eMB to provide our online store with a merchant account. After the first inquiry I received an email with a link to fill up a few forms. I replied to the broker on my case to ask a few important questions before filling up the forms and I didn’t hear back even after follow-up emails! I finally got ahold of the agent on the phone and he claimed he thought he replied to the emails! I just ignored this first red flag and completed application forms and submitted list of documents that were required and was told that it would take 3 to 5 business days for completion. After 7 business days we followed up and we heard they submitted wrong info to the bank they were working with and they needed to resubmit! After a few more business days they requested more documents! A few more days passed, and they wanted to send an investigator to my residence! Some more days passed, and they asked for some of the items on our website to be remove, and we regrettably showed flexibility and did so. After this they wanted us to submit user-name and password to our backend, Paypal, and Amazon accounts and this was the most unusual request I have seen from a company that claims to be PCI compliant. Despite all hesitations we submitted some limited access in hope that this long maze reaches to an end. Then after some more days they asked us for ingredients of items we are selling online to ensure it meets FDA approval! When we told them the request makes no sense they said it is VISA requirement! which after some research we realized that was also a false statement. This was the point that we decided to work with another more reputable company and we got our shopping cart active in less than 48 hours! Just be aware if you want to work with eMB that they are not professional, with no clear insight of the process and very slow in moving requests.

My dry-cleaning operation was probably the last business in California to accept online payments, simply because it took me too long to realize its importance. My cousin recommended eMerchantBroker and I signed up right away. Now my customers can conveniently make credit card payments directly through my website, after which I can have my staff pick up their laundry, have it cleaned and delivered back to them without hassle. My relationship with EMB has been an enjoyable and stress-free one, especially because of their competent customer support team. I would recommend them to any online business.