Processor Directory > Fiserv
Fiserv Review
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.5/5
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
From Shannon Oshields, on May 16, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From Ryan, on Apr 29, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From jennifer, on Apr 17, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4/5
I was not aware of the PCI compliance fee - is that charged on every monthly statement?
From Jeremy, on Apr 10, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.3/5
From RAGI, on Mar 21, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
2.3/5
I was charged $20/mo for Transarmor solution without my knowledge. CardFellow was instrumental and diligent to work with FD to issue a refund. Kudos Cardfellow.
From George, on Mar 16, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
We have no complaints
From Ed Chin, on Mar 04, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From Nick, on Mar 03, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.7/5
From Carson, on Jan 09, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3/5
Update 4/10/17: I've tried reaching my contact with FirstData for 3 months with no response to resolve an issue I've been having. Rates are still second to none, but the support being offered is hit and miss (mostly miss.) I was having some issues with fees that were being charged to my account. I tried many things on my own, which got me no progress. I finally contacted Oz, who helped me get things taken care of. Since the last time I've posted this review, I have reached out for support several times -- for my calls to go unreturned. I'm not quite sure what happened, because Oz has been pretty spot on for me in the past. The rates are still incredible, but the support has dropped off a little bit.
From Ron, on Jan 02, 2015
