Global Payments Review

DO NOT USE THIS COMPANY! Their customer service is horrible. We never actually used the service because of an issue we had with a software change. They charged us money for nothing and are refusing to give us a refund. They refuse to provide anything in writing to avoid being held accountable.

Didn't honor their quote and were substantially higher in rates. $150-200 higher!

Heartland is now garbage! This company is terrible… They will hang the small business out to dry! Run away do not walk.

HORRIBLE. No customer service whatsoever. Hidden fees, agent (after waiting 90 minutes) is unable to explain extra fees.

They don't even deserve one star. HORRIBLE customer service. They put you on hold for hours and transfer you from one country to another to get to their "Correct" department. They increase their rates without notice. When we closed the account, they kept charging us monthly to suck every penny we got. Whenever we tell them that we already closed the account, they say that this is the last charge, yeah right. Can't get rid of them unless you change bank accounts. They are like parasites. Avoid at all cost.

I am a veteran independent software engineer and developer who has integrated dozens of different payment systems into sites from small to huge. I have never seen anything as bad as Global Payments. The company seems to be a disorganized collection of acquired companies. We signed up for a GP test account, and as we get deeper into the online documentation, the actual payment service involved is a 2015 acquisition called RealEx Payments. As we started writing test code, we had a few questions. Several phone calls later, I am told that the only support channel is through an email address. Fine. I sent email, waited several days, and received an adequate response. During this delay, I discovered several more issues. Their documentation is incomplete, and often simply incorrect -- what's written does not match the real-world requirements or results at all. Worse yet, the API is full of gaping holes - basic functionality you would expect to find is absent. When you ask them about it, they just stop responding. I've dealt with many payment processors over the years, so this is not completely unheard of, just the first of many "red flags." I end up calling Dublin, Ireland, trying to track down the RealEx people, who are initially responsive and helpful in solving one problem (out of ten?). As the number of problems begins to increase, though, they referred me to someone at another company in the US, Heartland. This guy is nice enough, but I'm still not getting answers. Turns out, he is relaying my questions back to Dublin! So, I email them again. Almost a week later, I get a response that reads basically, "read the documentation and xxck off." The message apparently being, "What you see is what you get, and we're not going to help you." Thanks. So, I've wasted FOUR WEEKS doing what should have taken 4 days. Now we're pushing the whole thing back to the corporate client behind this project and we'll see what happens. My recommendation is to avoid Global Payments at all costs. It is definitely not worth the trouble.

Global Payments does what we need them to do - process our payments. My few interactions with their support team have been pretty good too. No issues so far!

Global Payments is a large direct processor that uses every form of reseller possible to market its services, including purchasing other large processor, which it recently did with Heartland Payment Systems. As with any processor, your experience will be dictated by the sales channel you use to obtain processing services from Global Payments. We have reviewed many Global Payments statements, and we’ve known it to have a tendency to increase assessments charges over time.