Ignite Payments Review

I would not give even this one star if it was not mandatory. We had a couple charge backs and since we gave required documents to Ignite payments, they approved us. The customer filed a charge back again with the same charge back code and unfortunately they did not approve our documents even though everything is the same for those chargebacks and the only thing different is this time we gave even more documents to support our claim.

Customer service stopped once the contract was signed. Called to cancel their service and was yelled at and treated extremely poorly. Not sure how they get away with treating people the way they do!

The worst customer services, they never answer your questions. Also, impossible to cancel. They will find a million ways to charge you for it.

Great rates and extremely helpful people. Pat Sands (in the Tampa area) has been available and willing to answer any questions I have had from opening the account and through the years. I have dealt with a few other CC Processors and thus far no one holds a candle to Ignite (pun intended) or Pat.

I am currently having a very hard time getting any help canceling my service. I personally bought the Clover credit card reader, but I have not used it or the Ignite payment service even once. I called to cancel it the other day and they said the cancellation fee would be amount of the remaining contract. Well I assumed that would be a one month fee since I was under the assumption this was a month to month service, and I could cancel at anytime. They DID NOT make me aware that it was a 36 month contract. They sent me the contract where they said I signed it, but it was a phone contract and I never signed any paperwork nor was I made aware of the long term contract when they were asking me a series of questions. Please read this review so you are completely aware of all fine print in the contract, and that no one else gets taken advantage of. Chad Thomas

There are several parts to this: Ignite Payments, Authorize.net, and First Data. I cancelled all three in May 2016 and in June I found out that all three parts did not cancel and I had to re-cancel everything all over. I was then told that the only way to reverse the over-priced merchant fees was to dispute the fees for June. Now I am being sent to collections for a minimal amount. It's the principal of the matter that I am upset about and the deceiving practices that take place when you try and cancel. I only processed around 6 credit card transactions per year. Ignite needs to waive their fee for June since we have not had service since May 11th 2016.

The competitiveness of the pricing and the level of service you can expect from Ignite Payments completely depends on the Ignite agent or sales office you're working with. Ignite Payments if First Data’s independent sales channel. Think of Ignite Payments as a bunch of separate merchant services providers that all have the same name. One provider may offer competitive pricing and service, while another may offer the exact opposite. They’ll both be called Ignite Payments, but experience you would have with each will vary greatly.