Processor Directory > Merchant Account Solutions

Merchant Account Solutions Review

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

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Posted by Pax on Oct 27, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

I signed up with this company 3 months ago. Everything sounded very nice. Only $7.95, low % per swipe, a little more if you punch in the info. The person that set up my screen sounded rude and rough. I tried to let that thought go but it did make me feel like I was dealing with people doing this from their house or something. I received my free swiper a little later. I was all set to go. First swipe didn't work, had to punch in, second swipe the same, and on and on. Called the company, no help there. They tried to sell me a bluetooth swiper for $160 or I would have to buy another phone or tablet for their swiper to work. Unbelievable. I told the guy I am not buying anything. This was not mentioned when I called for info. So he told me he was going to talk to his supervisor and see if he could get me the swiper for free. Never heard back from him. I also never received a contract that I signed from these people. So I decided to just go with Square. No hassle, no problems, free swiper, good and clear info and straight to the point. This company told me that if I stop now I pay a $600 early termination fee. This is for their crappy stuff that does not work! Buyer beware!! It's a shame that those scammy companies make it bad for the good companies out there.

Posted by Brenda on Apr 12, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

I was looking for a mobile friendly POS system to process credit/debit cards. Found this one and sent the requested info for sign up. I was told there was a $7.95 a month fee plus % swipe fee. I was told by phone that I would have a $2,000 daily limit. I processed my first transaction of $1358 and received an email saying processed. A few days later I received another email saying it had been held up. After 2 weeks of holding my customers money, they called and told me they had cancelled my account and refunded her. I had to contact customer and give her a $400 discount in order to get a partial payment. On March 2nd, 2017, this company charged my bank $36.46, on March 24th 2017 they charged my bank a $350 cancellation fee, on Apr 3rd 2017 they charged my bank account $26.47. I have both emailed and called this company to no avail. I have not had the use of this service, I did not cancel, they did. And they cost me the $458 discount I had to give the customer. Added to the $413.20 they have taken, this company has cost me much more than their service would have been worth. I filed a complaint with the BBB. Just received a call from MAS saying that I broke the contract (which, by the way, I never signed and they keep promising to send me a copy of but don’t) AND if you go to their website the top proclaims in large letters ” No contracts, no cancellation fees”. They area ripoff from what I can see.

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