MINDBODY Inc. Review

This has a lot of bells and whistles. Fancy for sure; would be great for a club. However, if you are truly a small business think long and hard before committing to mindbody. The price for taking recurring gym memberships QUADRUPLED in the four years I used them. When I decided it was not sustainable, it cost me hundreds of dollars to get the stored credit card info out of their server. When I got it it was only half of the information. When I called to ask about the missing people, and about the data itself I was told that when I agree to have that set of reports run I also agree to cut all ties with mindbody including access to their support. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it’s pretty ugly on the other side.

My business worked with Mindbody Online for about 4 years and it served us well. We enjoyed the options, training and customer service, all of which were wonderful. They have a ton of features, which is both a blessing and a curse. We found it took a lot of training and organization to make the system work for our business. There were many features that we didn't use that cluttered our daily operations and the amount of time I spent with employees trying to figure out the most basic of tasks was too time consuming for us. As a smaller business, we required a simpler, more user friendly software so we ended up switching to another service. It does have most things that a business would need to run efficiently so if you're a medium sized business that doesn't have a high turn over rate for employees, this might be a good option for you. If you're looking for something simple to start up and go and is easy to train employees to use, you might want to look elsewhere.