Global Payments Integrated can help process payments in-store or while you are on-the-go. Added features like recurring payments, check services, loyalty card programs, and offline processing can benefit your business in other ways as well.
Restaurant? Retail? A high-end day spa that caters to people’s pets? No matter what industry you are in, if you need a way to accept payments in card-present environments, Global Payments Integrated can help. Global Payments Integrated offers support for major credit and debit cards, as well as Apple Pay using the iPhone 6 and later.
If you run a business that keeps you running around as well, mobile payments can be a great convenience. Global Payments Integrated allows you to take payments through any mobile device whether Apple or Android. Payments include end-to-end encryption and signature capture. You can use secure card readers (like the MagTek Bullet and the IDTech Shuttle) so that you do not have to key-in transactions.
Subscription based services (like gym memberships) need methods for recurring and scheduled payments. Global Payments Integrated can provide that service with an added perk. The company’s decline minimizer updates expired credit card automatically, reducing the number of declined payments in recurring or subscription billing payment situations.
Checks are still a preferred method of payment for some people and Global Payments Integrated offers services to make accepting them simpler. If you want to accept checks, you can utilize ACH or Check 21 and convert the paper checks into digital transactions. An optional verification service approves or rejects checks by examining fraud history and validating the routing number of the check. This helps eliminate bounced checks and funds are deposited directly into your account.
Loyalty programs are a great way of showing you appreciate your customers and encouraging repeat business. Global Payments Integrated Gift gives you a card-based loyalty program that can be integrated with single or multiple locations and comes with reporting features as well.
Worried about what happens if your network goes down? Global Payments Integrated has got you covered by offering offline processing to help eliminate lost credit card sales due to network downtime. With offline processing, transactions are stored securely during an outage and then submitted when the network is available. Reporting options help reconcile transactions to ensure payments aren’t missed.
Global Payments Integrated doesn’t list all compatible equipment on their website. The company does boast support for IDTech Shuttle and MagTek Bullet mobile card swipers.
For extra security Global Payments Integrated offers EdgeShield, a bundle of security services designed to protect businesses and cardholders. EdgeShield includes end to end encryption to render card data unusable to potential thieves, a token vault to store sensitive information away from the business’s card payment system, and PCI Assure, a process to simplify PCI compliance by offering online questionnaires and custom security profiles to help address possible issues. PCI Assure also includes data breach insurance for businesses to help with costs in the event of a breach.
Global Payments Integrated doesn’t publish it rates and fees online, but you can request an OpenEdge quote through CardFellow and get fully disclosed pricing information. Our free service allows you to privately compare quotes of any processors you choose. Sign up here!
Unfortunately, not much information is available for Global Payments Integrated reviews. The company has been accredited with the Better Business Bureau since 2012 and currently has a profile with an A- rating. There are only 8 complaints closed in the last 3 years; that’s not a bad standing. Another factor in Global Payments Integrated's favor is that there are no complaints to be found on Ripoff Report, Yelp, or Google reviews. However, there is also nothing in the way of complimentary reviews or testimonials either.
Most of the complaints at the BBB are not visible but the ones that are allege needing refunds for charges that accrued after cancelling services. One of the complaints accuses the company of fraud and forging documents. In most instances the company did respond and issue refunds for the charges.
If you have worked with Global Payments Integrated and can offer some words of wisdom about its service, leave a review!
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Posted by Dawn Fradkin on Jun 24, 2022
Horrible customer service on billing side. Very long hold times (30-60min). Many "gotcha" fees - carefully check every monthly statement.
Posted by Iraj on Apr 13, 2022
I agree with all previous reviews. Open edge, now named Global Payment is the only company that has interface with medical practice management system in my office. They are charging more than my lenders interest payment for collecting my money! They have drafted bogus fees, claiming that those are mandatory fees posed by government. When I stopped using them, on less than $300, they debited $500 from my account.
Posted by Tony on Mar 08, 2022
This Company is a big scam. They charged more than 6% for credit card processing! They will not give me back a refund on the over charges surcharges!
Posted by Ralph Donovan on Mar 03, 2022
I was just cursed at and called names by a hack named Brian in technical. I expressed dissatisfaction in trying to get my newest location set up on overnight deposits. They are fired! I am changing to another company and OpenEdge just lost $2.5 million in annual processing.
Posted by jay on Mar 01, 2022
they charged me more than 9% to process credit card payments. stay away and away.
Posted by Animesh Bhatia on May 18, 2021
Masterclass scammers. They add services and charges to your statements without your knowledge, insist that these are "mandatory per the regulations" ..The customer service reps are car salesmen types who make a commission from whatever additional charges they can fleece off of customers.
Posted by Julie Lewis on Jul 10, 2020
I fully agree with everyone else who reviewed them. They slide in new fees on a regular basis and do not notify nor explain. I just closed my account after 11 years of using them and was told I should have had an "account review' every quarter. I never had one. They are thieves.
Posted by Jeanie Odaniel on Apr 06, 2020
Openedge seized my deposit for March just as the pandemic crippled the Economy. They refused to forward the funds to me and to refund back to my customers. When processors should be supporting their customers, Openedge withdrew processing fees from my bank for transactions they are still in possession of. As club members issued chargebacks this company withdrew additional funds from my bank, essentially forcing me to pay twice as they made off with the original funds.
Posted by Bill Sell on Nov 14, 2018
I've been in the restaurant business for 31 years and this is the worst credit card processing company I have ever used. No next day funding, sometimes 3 days before you get your deposit and zero customer service.
Posted by Withheld on Sep 10, 2018
Been with Ope Edge (and before it, Pay Pros) for years. Our costs have quadrupled in last four or five years and it's at a tipping point for us now, 2018. It seems to be nothing but price gouging - no other explanation is plausible for the seemingly never-ending increases. We are looking for another processor.