Global Payments Integrated (formerly OpenEdge) Review

When I first signed up they said no annual fees, no quarterly fees, no hidden fees, no cancellation fees. Now they are charging me a quarterly fee of more than $80. When I asked to close my account they now told me that there is a cancellation fee, and they are not even specifying the amount. Stay away from this company.

Scam of a company. Rates are literally double or more than double that of other processors but they will add random numbers to comparison quotes from competitors to tell you that their rates are better. The rep I spoke to said she was saving me $500 or more per month but when I actually looked at the quote, she had added $650 to the interchange rate of the competitors side that was not true, which she “conveniently” neglected from the OpenEdge fees. She even explained later that they don’t set the interchange rate (it's set by the card companies) so there should’ve been no reason for the $650 difference and she’s actually costing me at least $800/month.

My company (a non-profit) stopped using their service in the summer of 2017. I emailed and asked that our account be cancelled. I was told it was. Still kept getting money deducted from my account. Called again, told that the CSR gave me thew wrong info, but that my account was now cancelled. Still deducting from our account, called again in November, was told I needed additional paperwork to close our account. Paperwork submitted, received a confirmation email in November that the account was closed. Just received another bill from DECEMBER!

They charge fees without telling you about them. Save yourself the time, money and headaches and go with another company. I even have correspondence telling me what my fees are and they tell me, sorry it's in your contract. They need to be sued in a class-action lawsuit.

This is a very poor customer service company who charges a lot more. They are the worst credit card processor to deal with. It’s impossible to get anyone on the phone that knows what they are doing. You will always be on hold for a minimum of 30 minutes. And then the person that answers the phone won’t know how to answer your question. Look for other options, even your own bank will give you better rates! Stay away from this company.

Do not go with Open Edge. The fees they charge are very very high. They have a lot of petty fees like customer service fee, $10 per month. Statement fee $10 per month/etc. Then they have their annual PCI compliance fee which was $150. Fee after fee ended up resulting in us leaving. Save yourself a ton of misery and DO NOT go with Open Edge!!

Open Edge will gouge you every month. I pay $100.00 a month in fees weather customers use the website or not. DO NOT GO WITH THIS COMPANY!!!! Then if you try to cancel they will tell you that you have to pay up until the end of your contract, so in my case it would be over @2K to cancel early. I regret the day I ever signed up with this HORRIBLE company.

They are the worst credit card processor to deal with. It's impossible to get anyone on the phone that knows what they are doing. You will always be on hold for a minimum of 30 minutes. And then the person that answers the phone won't know how to answer your question. And if you need to change something on your account, it will take weeks to get it changed. We are currently looking for a new credit card processor.

Their (lack of) customer service is pathetic. Hours of being on hold, then when you get someone on the line they sit in silence while they attempt to figure out how to fix their problem. I only knew that the line had not been disconnected by saying “hello, hello?” and someone finally saying “what” back to me! I have never experienced a merchant processing company as bad as OpenEdge. Oh, and good luck if you dream of wanting to speak to a supervisor. I have been told all of the following: no one can talk to you, I have tried to make you happy, I don’t know what to tell you, someone can call you back in 3-5 business days. I have been hung up on (they claimed disconnected) twice. This has been beyond frustrating

We signed up with OpenEdge earlier this year because they are compatible with our software. We canceled mid year due to some changes. Come to find out, the last 6 months they have been debiting our account and we are not even using their service anymore. We called and they said they do not have a record in writing. We filled out the forms and submitted and asked if we could be reimbursed for charges at least for the prior month or two since they got 6 months from us! They denied our request. Will never use this company again.