Global Payments Integrated (formerly OpenEdge) Review

Do not use this company. They promise you a certain rate and then charge you a much higher one. When you call them to ask about it or try to cancel your account, they pass you around and around and no one can help you. I asked for a manager and left that person nine messages and they have not called me back yet. I'm trying so hard to cancel my account and be done with them but they don't make it easy. I am currently on hold with them trying again and have been on hold for more than an hour.

Recently on-boarded with this processor as they work with my practice management software. I have had HORRIBLE customer service. They started by practically asking to own my children simply to get set up, then they deposited my money into someone else's account. Then when I called for them to fix it, and called, and called-- I was on hold for over an hour and when I left messages to call me, after a week still no return phone calls. Absolutely the worst vendor, of any type, especially card processor, that I have ever experienced as a small business owner.

I have used this service before it became Open Edge. I had a problem and was not able to reach anyone. Their automated service requests you leave a call back number. It has been over a week without any contact from this company or even a way to get in touch with someone. The listed 800 number will not put customers in contact with anyone. I am looking for another processing company that will respond to a simple phone call. Find another company that cares.

OpenEdge is a combination of Accelerated Payment Technologies and PayPros that is now a division of Global Payments. OpenEdge is Global's approach to a developer-centric model. The company is relatively new, so we don't have a lot of experience with their pricing and service.