Payline Review

Not thrilled with the rapidly escalating fees. In July the annual compliance fee jumped 25% (from $119/yr to $149). And just now with their December statement the annual security compliance fee went up almost 60%, from $169 to $269.

They weren't able to handle over 1000 transactions a day - would have to have POS company go in and break up transactions daily into multiple batches - was a major pain

So far, it's a Wow. Everything has been great so far. Extremely fast and professional application and approvals process. Our rep has been absolutely wonderful. The company is so organized and professional, it really inspires confidence. And of course I can have confidence in the rates due to Cardfellow. Everything has gone so well (esp compared to our prior experience with another processor), it almost seems too good to be true. But you can rest assured I will update here if it is :-)

Overall relatively happy UNTIL something goes wrong. For example, credit card machines were shipped out late, shipped to the wrong locations, and worst of all - the wrong type of machine was shipped. There is no "ownership" of a problem and constantly feels like its a game of "hot potato" when trying to get a problem resolved. No sense of urgency but the customer service team are polite and courteous.

Switched to them from a very deceptive processing company with lots of extra fees. Couldn't be happier with Payline. They have clear easy to understand statements.Their rates are great and their customer service is very responsive. I have gotten a few extra charges for PCI compliance not being kept up to date because I forgot, but they will return those fees if I call within a reasonable amount time. No issues whatsoever.

Just started but so far so good.

New to Payline, but everything is going well so far. I've had a couple of minor questions and support has been very responsive.

Well, as I was searching for a better rate on card processing for our automotive repair business, I found CardFellow. Yes, I admit to being skeptical. "If it sounds too good to be true..." After visiting with CardFellow, who carefully explained the ins and outs of merchant processing fees, I decided to give it a try. What did I have to lose? I found the customer service at PayLine to be great! We completed the paperwork and when I received my new machine, plugged it in, tested and began using it. I have now received my first statement. The fees are SIGNIFICANTLY reduced from my previous processor and the statement less confusing. I highly recommend you check it out. It takes very little time to put in your basic profile info and receive quotes from different processors. It really is that simple!!