will never increase
SPECIALIZES IN B-TO-B
DEDICATED CARDFELLOW REP
ACCEPTS HIGH RISK
First Data, Vantiv/NPC, TSYS, WorldPay, Elavon, TransFirst
Bank of Amercia, Deutsche Bank, TSYS Merchant Solutions, Vantiv, Wells Fargo, Fifth Third Bank, Esquire Bank
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
From conor, on Nov 30, 2017
Overall relatively happy UNTIL something goes wrong. For example, credit card machines were shipped out late, shipped to the wrong locations, and worst of all - the wrong type of machine was shipped. There is no "ownership" of a problem and constantly feels like its a game of "hot potato" when trying to get a problem resolved. No sense of urgency but the customer service team are polite and courteous.
From Leigh, on Sep 22, 2017
First the good, then the bad. The fees are wonderful. Setup was great! After that things went downhill a bit. They never sent me any emails about anything, ever, even to this day. CardFellow noticed for me a $20 PCI Non-Compliance Fee during an audit, so I contacted Payline and they said I should have received an email about getting compliant. I have never gotten any emails from them since signing up. Then I got a letter in the mail saying I'd been opted into some sort of regulatory thing at $90 per year. It had a number to call to opt out, which I called immediately and was told I was opted out successfully. Nonetheless, I was hit with a $90 Regulatory & Compliance fee a month or two later. I had to dig in to this before remembering what it was and it took multiple calls and emails to get it resolved. Then I tried to follow up to make sure that I got my $90 refund and never heard a word back. I am pretty sure I got my refund, but as it wasn't labelled as such I wasn't sure what it was. Use them if you want great fees, but make sure you look at all your statements and snail mail.
From Nimit, on Sep 18, 2017
Switched to them from a very deceptive processing company with lots of extra fees. Couldn't be happier with Payline. They have clear easy to understand statements.Their rates are great and their customer service is very responsive. I have gotten a few extra charges for PCI compliance not being kept up to date because I forgot, but they will return those fees if I call within a reasonable amount time. No issues whatsoever.
From Gennady, on Mar 04, 2017
Just started but so far so good.
From Phillip, on Oct 27, 2016
New to Payline, but everything is going well so far. I've had a couple of minor questions and support has been very responsive.
From Rhonda, on Jun 17, 2016
Well, as I was searching for a better rate on card processing for our automotive repair business, I found CardFellow. Yes, I admit to being skeptical. "If it sounds too good to be true..." After visiting with CardFellow, who carefully explained the ins and outs of merchant processing fees, I decided to give it a try. What did I have to lose? I found the customer service at PayLine to be great! We completed the paperwork and when I received my new machine, plugged it in, tested and began using it. I have now received my first statement. The fees are SIGNIFICANTLY reduced from my previous processor and the statement less confusing. I highly recommend you check it out. It takes very little time to put in your basic profile info and receive quotes from different processors. It really is that simple!!
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Posted by Jon on Oct 12, 2017
DO NOT purchase from this company. I have never had worse customer service in my entire life and I have been self employed with multiple companies over the past 10 years. I signed up for Payline Data back in early 2015 and canceled our service over the phone after 60 something days of using them. The representative on the phone was super pleasant and said no problem, etc. I just dove into my bank statements and come to find out Payline Data has been charging me 3 seperate charges for $75 -240 per month for different service fees of a service I haven't used in 2 years. I called and emailed them to get this refunded as there is an error on their part. They have charged me over $2,400 in two years which is a big deal for never using their service after 60 days. Know what they offered me to fix this? A $45 credit towards last month's bill. You may ask how I missed them taking money. They mask their billing to not stand out and make it so generic I thought it was other services that we were using. Come to find out, nope, it was them stealing money from my account every month. This is a such a waste of time now having my banking experts and legal team dealing with this now. Yay to being a small business owner. Long story short, Payline Data are crooks, DO NOT PURCHASE.
Posted by Gabriel on Nov 28, 2015
I came to Payline after being with BoA for more than 4 years for my salon. I've now been using them for a little over 4 months, but I'm very pleased with them so far. Right off the bat, their communication was much more personalized and timely. Their rates were very reasonable and transparent compared to BoA. My only regret is that I wish I'd known about them earlier. I like that they have an online interface to access your records and even gives you a little bit of analysis. It's a nice tool to have. I definitely recommend this processor.