In this PaymentSpring review, we’ll take a look at the company’s services, reputation, and costs to help you determine if it’s a good fit for your business’ processing needs.
PaymentSpring is a collaboration between two other companies – Nelnet and Firespring. While started by Firespring, the company was acquired by Nelnet and relaunched. In 2014, Nelnet Business Solutions (NBS) spun off Nelnet Transaction Solutions to its own business unit. At the end of 2016, NTS rebranded to PaymentSpring when it added a new payment gateway to its solutions mix.
Student loan borrowers may know Nelnet, one of the largest student loan servicers. Firespring operates as a design and development firm. PaymentSpring is a registered independent sales organization of First National Bank of Omaha and Wells Fargo.
PaymentSpring provided this explanation to CardFellow:
PaymentSpring is a developer-driven payment provider that specializes in making payments easy.
Clients choose from an array of integration options, including:
PaymentSpring stands out with features including:
PaymentSpring is a level 1 PCI certified vendor, which means your data is secure with PaymentSpring. And our service team is top-notch. Live support is available from a team that knows their stuff. They love to help.
Trying the features of our gateway is easy – just a few seconds and you are logged into a sandbox that lets you make sample checkout buttons and forms, make payments, and more.
PaymentSpring offers payment processing capabilities for in-person credit and debit card transactions using a mobile card reader or online with its gateway solution. The company can also reprogram some credit card machines, such as Ingenico terminals. You can also choose to accept EBT cards.
The company does not offer some of the common related services like gift card programs.
While it can serve a variety of tradtional businesses such as general retailers, PaymentSpring also serves specialty businesses, including nonprofits, educational services, religious groups, insurance, business services, and farmer’s markets.
For paying fees, the company offers a choice of daily or monthly discounting, meaning you can elect to have fees taken out of your transactions each day or once per month. You'll also benefit from next-day deposits at no additional charge.
The mobile payment app is available for both Android and Apple devices, and includes an online dashboard for viewing transaction details. You’ll also have the option to email a receipt to your customers at the time of purchase. PaymentSpring offers this video showing the mobile acceptance option:
The online option allows you the choice of using the Checkout Widget to create a checkout form without programming knowledge. You’ll create the form by answering a few questions, and will then be able to accept both one-time and recurring payments from either credit cards or ACH transfers.
PaymentSpring also offers Gravity Forms and WooCommerce plugins to help you integrate online payment acceptance into your website. If you’d prefer to send invoices to clients, you can create and send electronic invoices that customers can pay online directly from their invoice. You can choose whether to accept partial payments or require full payment.
On PaymentSpring's website, a demo version lets you check out the dashboard and payment options. As you can see from the screenshot below, a simple options panel lets you choose what you need.
The main dashboard screen shows your running total of transactions, as well as the volume you've accepted and the average payment amount. From there, you can also dig deeper into individual transactions, or quickly process full or partial refunds.
In the screenshot below, you can see that there's a tab with simple options for refunding.
When testing out the options, we found PaymentSpring's dashboard to be user-friendly and intuitive.
PaymentSpring offers the latest security features (including tokenization, encryption, and Captcha) standard with all accounts. Additionally, data breach protection is included at no additional charge. You’ll still need to ensure PCI compliance. If you need assistance meeting requirements, PaymentSpring works with Aperia to help you.
In the event that your business receives a chargeback, PaymentSpring automatically generates forms that are sent to you electronically or by mail. The company has staff that monitors chargebacks to help resolves issues.
PaymentSpring offers flat rate pricing, similar to companies like Square or Stripe, but can also offer interchange plus, tiered, and automatic surcharge pricing. Read more about pricing models.
As of 2018, flat rate costs are as follows:
(with mobile reader)
|Card-Not-Present and Keyed Transactions|
|Per-Transaction Fee:||2.75%*||2.9% + 30 cents|
* For most Visa, Mastercard, and Discover transactions. PaymentSpring’s website states that American Express and “other select cards” will cost 2.9% + 30 cents per transaction. We reached out to Payment Spring to inquire which “other cards” will be charged at the more expensive rate, and were told that it includes business cards and other "specialized programs." Additionally, cards that are key-entered will be charged at the 2.9% + 30 cents rate.
PaymentSpring also states that businesses processing more than $10,000/month in cards and non-profit organizations may be eligible for special rates.
If you’d like to accept ACH transfers direct from a customer’s bank account, PaymentSpring charges 0.8% per transaction.
While the fees are similar to Square and Stripe, one thing to note is that you have the option of monthly discounting, meaning the company will deduct your processing fees the following month for the previous months’ transactions instead of taking the fees before depositing your funds. Monthly discounting is typically easier to reconcile and preferred by many businesses. (However, if you do want daily discounting, PaymentSpring will do that.)
PaymentSpring does not utilize outside sales reps, which helps cut down on inconsistencies in pricing, service, and terms. Internal sales staff are provided with best practices and guidelines to follow.
PaymentSpring provides a free magnetic strip mobile reader or you can purchase an EMV chip card reader for $59. If you need additional magnetic strip readers, you can purchase them for $20 each.
Alternately, if you're using a credit card machine currently, PaymentSpring may be able to reprogram it for you, saving you the expense of purchasing new equipment.
PaymentSpring suggests Ingenico terminals for their universal status and proven market share with a large client base.
The company also plans to introduce a PaymentSpring POS system by the end of 2018. At that time, the company may also support accessories such as cash drawers and barcode scanners.
For online payments, the company offers its own PaymentSpring gateway and several plugins for integrating with websites. PaymentSpring boasts that it is among the most user-friendly in the market for both businesses and for their customers using it. It doesn’t require a redirect to PaymentSpring's site and changes can be made to forms without needing IT resources.
While PaymentSpring has been around for several years, it doesn’t have a lot of reviews available. The company has an official Facebook page which boasts 5 perfect (5-star) reviews, but none include text commentary to explain the rating and at least two of the reviews are from users who list parent company Firespring as their employer.
PaymentSpring, LLC has a Better Business Bureau profile with an A+ rating, but there are no reviews (positive or negative) to shed light on how businesses feel about working with the company. There are currently no formal complaints lodged with the BBB, either.
Given the lack of firsthand information about PaymentSpring’s services, we’d love to hear from anyone who uses PaymentSpring currently or has worked with them in the past. Is that you? Leave a review!
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Posted by Hunter Dunlap on Jun 22, 2018
Well-crafted for a relatively new developer with APIs. Great customer service, always available for help.
Posted by CardFellow on Apr 26, 2018
Payment Spring offers flat rate style pricing, which can be beneficial for some types of businesses.