Riverside Payments, Inc. Review

We’ve been with Riverside Payments for some months now. I am very happy with this service, particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug 'n' pay is so much easier when reconciling. The customer service is really phenomenal and their help is worth everything!

Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside!

If you are looking for a new credit card processor to simplify your business and save money Riverside Payments is NOT a smart choice! They have made a complete mess of our business! There are so many issues we are dealing I don't have time to share them all but I will write another review and detail the issues when I have more time. Bottom line, run as fast as you can from any smooth talking Riverside Payments sales person. They will promise you they can save you almost 25% and simplify your business with an amazing program and all you'll end up with is an awful nightmare!

Great customer service!

Changing to Riverside is saving me more than $400 every month without having to sacrifice customer service! My sales rep even helped me make sure everything was going smooth when I changed from my old processing company. :)

I just got scammed by Riverside Processing. They sent in a rep. I kept turning her away over a period of weeks – end of November, beginning of December. She would come back saying she’d save me so much money and presented me with a worksheet that looked great. They verbally promised they would pay all the charges for switching and pick up the charges for equipment they said I needed even though I have a full on POS. I would also have to have my pos reprogrammed which would cost me over $1000.00. They verbally said they would pay for that but I had no written agreement regarding this detail. After I signed credit card agreement, they slipped in one of those equipment leases at the end, said I had to have it and they would cover the cost and asked me to state that I had already received the equipment even though I was not in possession of it yet. The sales person put me on the phone with her supervisor and he insisted I sign to get the great rates. We’ve been hurting and I was looking for ways to cuts costs so I was distracted by that and not given time to read over the lease contract which had pages of fine print. they claim the lease was for five years and that I owe $12,000 for four little credit card readers. I can prove that I was not in possession of the equipment at this time by the date on the contract compared with the date of shipping and receipt. I had told them that I didn’t want to make the change until February. In December I get a statement from them for over $400.00. We aren’t even hooked up to them. The equipment arrives. I returned it immediately and told them I didn’t want to do business with a company that couldn’t keep it’s accounts straight and explain these charges, that I no longer trusted them to manage my account refunds or not, they weren’t accurate. I am still receiving statements and they try to ACH deduct from my account. My bank is aware of this and is blocking them. The refunds and charges no sense. It’s not related to any real thing like a monthly fee or whatever. The first one was originally listed as a charge back. Yesterday I got a letter threatening to sue me for the equipment contract. The letter does not even acknowledge that I returned it. I have proof I returned it and they received it. I’ll just have to slog this one out.

Smooth process, received money within 24 to 36 hours.

Just started business with this credit company. Good service good price so far. Will stay if company keeps the same service and price.

Our company has recently started processing with Riverside Payment and the service has been great. Would definitely recommend.

Their customer service is STELLAR! As is their Tech support. I've called and talked to Ryan P. many times in customer service and he is quick to help, upbeat and has a personality that makes it hard not to smile. Mike in tech support is helpful and quick to identify issues and help me resolve them. My only negative is that they don't have any service techs in my area, so any issue I have electronically I have to call and be walked through how to fix it. But that isn't that big of a deal since they are very well informed on their product and CAN walk me through the issue. I'm very satisfied I switched to them!