The company’s slogan, prominently displayed on its website, is “the world’s best merchant service provider.” Does it live up to its self-imposed hype? As with all processing, the specifics of your business matter. When choosing the right credit card processing company, you’ll need to consider everything from pricing and equipment to customer service and reviews. Find out what you need to know about Riverside Payments.
In March 2017, Texas-based news organization KTXS published a piece on a small business that claims to have been scammed by Riverside Payments. The business, The Turtle Restaurant, claims that Riverside sent equipment that the business didn’t need and wouldn’t refund the owner for returning it unused. When Riverside continued to deduct money from the business’ bank account, the owner issued a stop payment through the bank, only to be faced with the threat of a lawsuit. KTXS contacted Riverside, but the company wouldn’t comment beyond saying they’re in litigation with the restaurant owner.
All the usual processing services, and a few additional business services. You can get set up to take payments (in store, online, and via mobile device), accept checks, offer gift cards, provide an ATM inside your store or restaurant, and get a merchant cash advance. Riverside also boasts 24 hour funding for most businesses.
Riverside Payments works with many different types of business for in-person processing, including restaurants, retailers, gas stations and convenience stores, hotels, and more. You’ll be able to take major credit and debit cards (including Visa, MasterCard, Discover, and American Express) as well as EMV chip cards and newer technologies like Apple Pay.
Running an e-commerce store? Riverside Payments works with the popular Authorize.Net gateway or can get you set up with the First Data Global Gateway or eProcessing Network gateway. All services include a virtual terminal, fraud detection, recurring billing, and QuickBooks plug-in.
Taking payments by mobile device is an increasingly popular way to ensure you can always let your customers pay how they want to. Riverside Payments offers a free card reader and app so you can accept cards no matter where your business takes you. The app works with iPhone, iPad, and Android devices.
You can streamline the process of accepting checks by converting them into electronic transactions prior to deposit. It eliminates a trip to the bank, it’s generally more secure, and it’s simple to do with a check imager attached to your PC or other processing equipment. Riverside Payments guarantees check funding in 3 business days.
Beyond the basic payment services, Riverside Payments also offers a gift card program, ATMs, and cash advances.
Riverside Payments offers a gift card program with reusable, electronic gift cards. The gift card program includes free online reporting with real-time access to transaction tracking for quickly determining how much money is available on the card.
If you’re considering an ATM in your store or restaurant for the convenience of customers who want to get some cash, Riverside Payments offers a full service ATM program that includes equipment and installation, cash replenishments, and processing.
At CardFellow, we generally caution against merchant cash advances, because they’re usually expensive and not in your best interest. You can read our reasoning in our article “Should You Get a Merchant Cash Advance?” But if you do want to take a cash advance, Riverside Payments provides that option. The company offers advances from $5,000 up to $1 million, and the funds can be used for almost any business expense.
Yes, you can. Riverside offers a few different options if you need a full point-of-sale system, including First Data’s Clover station or the NCR Silver tablet POS system. If neither of those systems are quite what you’re looking for, or if you already have a system you want to keep using, Riverside Payments may be able to offer additional choices or reprogram your equipment.
Quick reminder: Clover stations are currently not reprogrammable. When you buy a Clover station, it will only work with the processor you buy it from, so be sure you’re getting the right solution before purchase to prevent an expensive mistake.
Also, while Riverside Payments does not include much information about equipment on their site, it appears from complaints elsewhere (including the Better Business Bureau website) that Riverside engages in leasing equipment through a third party leasing company. The company replies to one customer’s complaint about a lengthy equipment lease through Riverside by stating she would need to get in touch with the leasing company itself. We strongly recommend that you don’t lease a credit card machine, as it’s likely to cost you a fortune.
Riverside Payments prides itself on customer service, relying on what it refers to as “90 day quality control calls” to make sure everything is going smoothly. The company also promises a dedicated “relationship manager” for every customer. That said, complaints available online for the company reference rude and difficult customer service.
Like many processors, Riverside Payments shouts “low rates!” from the rooftops, but doesn’t include any information about the costs, pricing model, or other details to help determine if it’s the right choice for your business.
Not to worry.
Requesting a quote from Riverside Payments through CardFellow is a fast, no-hassle way to see exactly what your pricing would be. You can get started with our price comparison tool in just a few minutes. Sign up for free.
Probably. Riverside Payments doesn’t reference one on its website, but it refers to an early termination fee or $695 in response to customer complaints on the Better Business Bureau website. That’s a pretty steep cancellation fee when other processors offer $350, or, in the case of quotes through CardFellow, $0 cancellation fee.
Note that in the case of equipment leases, there is likely a separate contract and cancellation fee. Your credit card processing contract and an equipment lease contract may be with two different companies. Be sure to read all paperwork before signing, and understand the length of the contract, cancellation terms and fees, and which company or companies are responsible.
Generally it doesn’t look like people think highly of Riverside Payments on the internet. While it may be true that customers who are angry are more inclined to leave reviews than customers who are satisfied, Riverside Payments’ reviews and complaints on the Better Business Bureau’s site indicate some pretty serious problems.
Riverside Payments is not currently accredited with the Better Business Bureau, but does have a profile. It has an A rating (on a scale of A+ to F) with 17 complaints and 40 reviews.
Complaints allege difficulty cancelling, having merchant accounts tied to personal accounts instead of business accounts, and misleading terms and promises, including misinformation about rates, savings, and more. In all cases, Riverside Payments responded to the customer complaints, but none of the complaints are marked as resolved. The responses border on aggressive, and many reference a $695 termination fee if the business wants to continue with their request to cancel an account with Riverside Payments.
Aside from the formal complaints, Riverside has 40 reviews at the Better Business Bureau’s site, some positive, some negative, and some neutral. The positive reviews praise the company’s customer service, tech support, and helpfulness, while the negative complaints accuse Riverside of broken promises, misleading sales tactics, and unethical behavior.
A sales rep for Riverside Payments approached a CardFellow client and promised better pricing. When the client called CardFellow to ask our advice, we offered to compare the quote to his current pricing. We reviewed the quote and found that it was a misleading offer based on incorrect information and promising savings too good to be true. We thoroughly explain and debunk the quote in this article: CardFellow Debunks Misleading Credit Card Processing Quote.
Given this experience, we’re not surprised by complaints online that Riverside often promises savings that never materialize.
Have you used Riverside Payments? Leave a review!
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Posted by Frederick E Eckles jr on Feb 04, 2021
1 star is too many! This has been a horrible experience with nothing but empty promises and lies. My ex didn't hurt me this bad. It's like dealing with a used car salesman. Nothing they promised has happened. Lots of hidden fees.
Posted by Tony Kischner on Jan 24, 2019
I have once again had occasion to deal with Robyn Ruiz in Customer Support at Riverside Payments, and I have once again been impressed by the speed and quality of her customer service. She responded to my request almost immediately in a most courteous, friendly, competent and professional manner. As a customer in the service business (restaurants), I recognize and appreciate exceptional service, which is what Robyn provides consistently.
Posted by Bruce’s of great neck on Nov 18, 2018
Well where do I start... If you love fighting for everything this company promised and doesn’t come close to delivering, you’re in the right place. This company has mastered the magical trick of sleight of hand...they tell you one thing and when you get your statement you’re in total shock. You are expecting to save the amount they promised and then you have to call them every month. Their company rep analyzes your total statement including Amex in their rate review. The fixed rate was supposed to be 2.2% of your gross charges. When I got my statement it came out to be in the 3% range. When you call to say that this was your rate promised they tell you to read the fine print. They then say Amex was not included, which is bull cause their rep took a total of all my charges including Amex to show all the money on total gross. He used the Amex to build up the gross sales so they could show you more savings then when they say Amex was not included in your gross savings you came up with a much bigger rate you are paying. They use the Amex both ways to show you more gross savings and in their very fine print to say Amex was not included which now costs you much more then you signed up for. Then when I stopped taking Amex to get their fees down they still charged me about the same rate as I was paying. They are total liars and you can’t believe a word they say. If you do sign up with them just hold on to your wallet.
Posted by Karen A on Mar 23, 2017
We’ve been with Riverside Payments for some months now. I am very happy with this service, particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug 'n' pay is so much easier when reconciling. The customer service is really phenomenal and their help is worth everything!View Processor's Feedback
Posted by Randy Watson on Mar 09, 2017
Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside!View Processor's Feedback
Posted by Chauntel McFadden on Mar 08, 2017
If you are looking for a new credit card processor to simplify your business and save money Riverside Payments is NOT a smart choice! They have made a complete mess of our business! There are so many issues we are dealing I don't have time to share them all but I will write another review and detail the issues when I have more time. Bottom line, run as fast as you can from any smooth talking Riverside Payments sales person. They will promise you they can save you almost 25% and simplify your business with an amazing program and all you'll end up with is an awful nightmare!View Processor's Feedback
Posted by Melissa on Mar 06, 2017
Great customer service!View Processor's Feedback
Posted by Sherry Zhu, Old Town Buffet on Mar 03, 2017
Changing to Riverside is saving me more than $400 every month without having to sacrifice customer service! My sales rep even helped me make sure everything was going smooth when I changed from my old processing company. :)View Processor's Feedback
Posted by M on Feb 08, 2017
I just got scammed by Riverside Processing. They sent in a rep. I kept turning her away over a period of weeks – end of November, beginning of December. She would come back saying she’d save me so much money and presented me with a worksheet that looked great. They verbally promised they would pay all the charges for switching and pick up the charges for equipment they said I needed even though I have a full on POS. I would also have to have my pos reprogrammed which would cost me over $1000.00. They verbally said they would pay for that but I had no written agreement regarding this detail. After I signed credit card agreement, they slipped in one of those equipment leases at the end, said I had to have it and they would cover the cost and asked me to state that I had already received the equipment even though I was not in possession of it yet. The sales person put me on the phone with her supervisor and he insisted I sign to get the great rates. We’ve been hurting and I was looking for ways to cuts costs so I was distracted by that and not given time to read over the lease contract which had pages of fine print. they claim the lease was for five years and that I owe $12,000 for four little credit card readers. I can prove that I was not in possession of the equipment at this time by the date on the contract compared with the date of shipping and receipt. I had told them that I didn’t want to make the change until February. In December I get a statement from them for over $400.00. We aren’t even hooked up to them. The equipment arrives. I returned it immediately and told them I didn’t want to do business with a company that couldn’t keep it’s accounts straight and explain these charges, that I no longer trusted them to manage my account refunds or not, they weren’t accurate. I am still receiving statements and they try to ACH deduct from my account. My bank is aware of this and is blocking them. The refunds and charges no sense. It’s not related to any real thing like a monthly fee or whatever. The first one was originally listed as a charge back. Yesterday I got a letter threatening to sue me for the equipment contract. The letter does not even acknowledge that I returned it. I have proof I returned it and they received it. I’ll just have to slog this one out.View Processor's Feedback
Posted by Dafei on Feb 06, 2017
Smooth process, received money within 24 to 36 hours.View Processor's Feedback