Worldpay Review

Worldpay serves customers in the United States and internationally, claiming to process 26 million transactions per day. Worldpay provides processing solutions for small, medium, and large businesses in more than 100 currencies.

• News
• Processing Services
• Value-Added Services
  • Equipment Replacement
  • Gift Cards
  • Loyalty Cards
  • Working Capital
  • QuickBooks Integrations
  • Security Suite
• Worldpay Rates and Fees
• Contract Terms
• Worldpay Reviews

News

In early 2019, CardFellow uncovered hidden fees lurking in multiple Worldpay statements. Read the full details in our article Worldpay Potentially Grabbing Millions in Hidden Fees.

In July 2019, Fidelity National Information Services Inc. announced it would acquire Worldpay in a $43-billion cash-and-stock deal.

In August 2017, processor Vantiv announced that it would acquire Worldpay in a $12 billion merger deal. The new company will operate under the Worldpay name, and maintain headquarters in both the United States and Great Britain.

Processing Services

Worldpay offers a variety of services for businesses of all sizes. The company offers this introduction video to answer the question, Why Worldpay?

For small to medium-sized businesses, Worldpay can provide:

• Point of sale processing
• Virtual terminal for phone and internet processing
• Mobile processing

Point of Sale Processing

For point of sale processing, Worldpay offers credit card processing terminals. Terminal features vary by model, but include options like EMV compatibility, integrated PIN pads, and built in receipt printers. Wired and wireless countertop and mobile models are available. Countertop models are ideal for traditional retail and store environments.

For streamlined processing, Worldpay can integrate with many existing point-of-sale systems in retail stores, grocery stores, restaurants, and other types of business.

Virtual Terminal

For customers who prefer to use a computer or tablet as a processing device, Worldpay offers virtual terminals with Authorize.Net with quick set up and real-time reporting. You can take payments in-person or over the phone with the virtual terminal. Transactions processed through the terminal are secure and if you have problems or questions, U.S.-based customer support is available 24 hours a day.

Mobile Processing

Worldpay's mobile processing allows you to accept all major credit and debit cards anywhere you use your mobile devices. This option is ideal for delivery businesses or customers who travel a lot, such as to events, shows, and more. Mobile processing also features secure payments, 24-hour U.S.-based customer support, and real-time reporting.

For larger businesses, Worldpay can provide the same types of services as they do for small business, plus features like multi-location processing, direct debit, online chargeback monitoring, and the ability to accept payments in different currencies.

Value-Added Services

Worldpay also offers value-added services, including:

• Equipment replacement
• Gift card and loyalty card processing
• Working capital
• QuickBooks integration
• Security Suite

Equipment Replacement

The Worldpay Equipment Replacement program is available for a monthly fee, and means that if your point-of-sale equipment breaks, Worldpay will provide you with comparable replacement equipment. Eligible equipment for replacing includes terminals, printers, PIN pads, and check readers.

Gift Cards

For gift cards, choose between personalizing a variety of pre-made designs, or completely customize your card. Your first gift card order includes a display stand to hold your cards.

Read more about selling gift cards at your business.

Loyalty Cards

With loyalty cards, you can reward your repeat customers and encourage additional business. Worldpay offers the option to personalize their designs or customize your own, and track the success of your program.

Read more about how to start a successful customer loyalty program.

Working Capital

Worldpay works with CAN capital to provide a short application for merchants needing business capital. Eligible customers have access to between $2500 and $500,000 with no scheduled monthly payments. There's no application fee, and no personal collateral is required.

QuickBooks Integration

InstantAccept integrates with QuickBooks to help streamline your transaction processing. You can manage payments and invoices, and have access to real-time reporting and U.S.-based 24 hour customer support.

Security Suite

Worldpay's Security Suite provides encryption on select terminals, access to PCI compliance support, and up to $30,000 indemnity waiver to help with security breach costs. Security Suite also provides scanning your network for possible security vulnerabilities.

Worldpay Rates and Fees

Because Worldpay works with a range of business types and sizes, there are many variables that go into determining rates and fees. As such, Worldpay doesn't publish rates on their website.

There is no application fee with Worldpay but the company does have administrative fees, early termination fees, and PCI compliance fees.

Want to see pricing without the hassle of sales calls? Try CardFellow's free, private quote comparison tool to see Worldpay rates for your business.

Contract Terms

Worldpay standard contracts are 3 years, and renew automatically if not cancelled. Early termination fees vary depending on how far into the contract you are, and range from $95 - $295.

Worldpay Customer Reviews

World Pay has been accredited with the Better Business Bureau since 2010 and currently boasts an A+ rating. Worldpay has 256 complaints closed with the BBB in the last 3 years, and 84 closed in the last 12 months. Complaints are almost equally split between two categories, "Billing/Collection Issues" (with 114 complaints) and "Problems with Product/Service" (with 134 complaints.) The remaining complaints are listed in the "Advertising/Sales Issues" category. Many complaints allege unauthorized changes to contract terms, and expensive contract termination fees. Some complaints state that Worldpay didn't honor terms of their agreements, and failed to correct billing issues. Others complain that contracts and fees are deceptive.

In most cases, complaints were resolved to the satisfaction of the customer, or the BBB found that Worldpay made a good faith effort to resolve the problem, despite the customer not being satisfied with the resolution.

Ripoff Report also shows negative reviews for Worldpay, featuring 55 complaints alleging deceptive sales tactics and contracts, high rates, high cancellation fees, and unhelpful customer service.

Yelp corroborates the complaints, but for the RBS Worldpay name, with 15 one-star "recommended reviews" complaining of unauthorized rate hikes and deceptive practices. An additional 77 non-recommended reviews also mostly one-star, and complaining of deception, high rates, lack of transparency, and expensive early termination.

Have you used Worldpay for your business? Leave a review!