Worldpay Review

I wish I knew what an awful company this was before I started with them. They tell you lies about their rates but don't say anything about their hidden fees (which there are TONS) to get you into a 3 year contract and after a year we are sick of their nonsense. It will cost my small business over 9k to get out of our contract.

This is a scam company run by lowlife thieves. Avoid at all costs! A class action lawsuit needs to be filed against these scum.

Horrible Bait & Switch company that lacks integrity. Stay away or you'll find yourself spending hours upon hours trying to recover your loss and you will not win until you spend top dollars for legal fees to sue them. Save yourself the time and stay away. Very poor customer service and they have a lot of hidden fees and penalties that will surprise you. Consider yourself warned!

They've been charging us all kind of extra fees: monthly maintenance fee, yearly fee, statement fee, pci compliance fee, non pci validation, etc.... you name it. All these fees are in addition to their markup fees. They never notified us about the PCI compliance when it's due, but they kept charging us 65$+$12.95 EVERY SINGLE month!! God knows how many other businesses they took advantage of this way. There are better companies out there. Do your research.

Worldpay continued to charge after our account was closed on 2/13/19 for March ($155.84), April ($155.84), and May ($140.85) totaling $452.53, even though there have been no credit card sales processed through Worldpay since February 13, 2019. I filed a complaint with the Better Business Bureau, and WorldPay refunded the $452.53 on July 3, but then withdrew anther $49.95 on July 9 and another $.20 on August 8. I filed another complaint with the BBB; World pay never responded.

Worst customer service ever! I've spent HOURS on hold over the course of two weeks just to get them to change our bank account number. They keep "losing" the request and asking me to resubmit it -- even after another agent acknowledged that they had it. They find it and tell me to call back in a few days to make sure it's being processed (Why should I have to call them to ask if they're doing their job?) and then they can't find it again! How hard can it be to process a bank account change? Somehow, they can always find our account to take money out of it, but they can't process a simple request.

Our restaurant accepted American Express Cards for over 32 years and the rate was always a simple, transparent, (yet pricey) 3.5% when we processed with AMEX directly. That is until a couple of years ago when the OptBlue program came along and the credit card processors had the opportunity to get a piece of the action. The OptBlue program I have since learned is a way to process AMEX directly through your regular credit card processor on a single statement. It is supposed to save you money. Sounds reasonable. But does it? In our case NO!!! Shame on me for not realizing that when we were renegotiation our regular credit card rates (MC/VS/DR) with Vantiv (now WorldPay.) On our renewal agreement, we were snookered into switching to the OptBlue program with no mention of it, and subsequent promises of savings after we realized that we had been switched. After a year of wondering why our CC rates seemed to be higher and higher I investigated and realized that the credit card processor takes a markup and our promised savings resulted in a rate that was now about 4.6% resulting in an increase in AMEX fees of more than $15,000 in two years. Shame on me for not investigating the maze of fees that are intended to confuse and confound. The added fact was that our POS company became "processor specific" and no longer allowed me to use other processors. This took away any teeth in our negotiating and caused me to become complacent. Needless to say, we are back processing our American Express cards directly with AMEX for the flat 3.5% again. Still no bargain, but much better than the 4.6% with WorldPay. BEWARE of these pitfalls and learn from my mistake. The company known as WorldPay (previously known as Mercury, Vantiv, or Global) was underhanded, and has been uncooperative in making any sort of amends. For now we are stuck since our POS is "processor proprietary" but we are shopping for a new POS and a non-proprietary system will be a solid priority. Are you on OptBlue? If so, do you really know what you pay to process AMEX? PS. I've come to find that 3.5% on AMEX direct is a very common rate in my industry, yet Worldpay's response, when I questioned them was that OptBlue resulted in savings for most all merchants, but that they had no way of knowing what rate a merchant in my industry paid and that Merchants were always encouraged to compare the OptBlue rate for savings. "Alternative facts" I guess.

I have been on a cumulative hold with Worldpay/Vantiv for more than 5 hours over the last 2 days in regards to getting cards from our pass storage for them to tell me that they can't help me (and I know they can). Completely incompetent, horrible customer service. I was transferred to a department that closed while I was on hold and yet I was not notified at all so I stayed on hold another 40 minutes. We will be finding another credit card processing company.

Worldpay is another large processor that uses many different sales channels to market and sell its services. Like all merchant service providers, Worldpay and its resellers set pricing and terms on a per-case basis. The competitiveness of the processing you will receive from Worldpay depends directly on your knowledge of credit card processing fees, and whether you can negotiate ideal pricing and terms.