Poynt 5 Review

First I should say that I really like this terminal. I enjoy the Poynt ecosystem overall and this is a nice portable option with a chip reader in an attractive form factor. So why one star? Because It will not work for more than about two months at a time. It seems like if you breathe on it wrong, it gets a "Tamper detected" error which renders it inoperable. There is no resolution, and the device needs to be returned and replaced. This has happened to me four times now and I am tired of having them replaced!

I was hoping this device would be a real problem solver, instead its a real difficult device to work with. First it decides to update without asking, so in the middle of a transaction with the customer by your side you have to wait for it to download, then reboot (which takes FOREVER, sometimes I’m not even sure when i turn it on if it actually is turned on, it can take a minute for it to come to life). But the real issues i had with the device is its unreliability, connecting thru data is problematic as often it was unable to, i also had issues with the SIM card (we tried 5 devices, one i had to change the card 2 times so i think its the unit not the card) many sales people HATED using it, 1 out of 5 times the item doesn’t scan, the scanner is a camera, I would prefer it to have the traditional scanning mechanism. We had other issues with the device, all in all it really was not reliable for us. The idea of the unit is GREAT just wish it would work right out of the box, and be reliable.

The Poynt 5 is a newer option that allows you to easily accept payments with a sleek "future-proof" payment terminal. You'll also be able to use it with multiple processors for flexibility.