Heartland Payment Systems answer:
You will need to call into Vital customer service and have them walk you through doing a line item refund or full ticket refund. Vital customer service can be reached at (800) 224-9730
Thanks
Team TSYS
Heartland Payment Systems answer:
Try resetting the device. If that doesnt work, then please call into Vital Support and have them troubleshoot your device.
Thanks
Team TSYS