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Poynt Review

Credit Card Machines

The Poynt credit card processing machine is getting some attention for its interesting design and claims of being “future proof.” The Android-based terminal has dual screens within a single device – one screen faces the cashier, and the other screen faces the customer.

The idea behind Poynt’s dual screens is that you won’t need to hand over a terminal or swivel around the screen for customers to sign or add a tip, and both people using the machine have some privacy. It looks nice, and can add convenience to your checkout process, but what about the other details, like features and pricing? This Poynt review and profile has the info you need if you’re considering the Poynt terminal.

What does “future proof” mean as far as the Poynt system?

Poynt talks on its website about how payment technologies change rapidly, meaning customers frequently access new ways of paying. The US is in the midst of a shift to EMV chip cards, Apple Pay and other NFC/digital wallet payment options are here, and who knows what other technologies will come up in the future.

The Poynt system claims to minimize the need to switch terminals every time new technology comes on the scene by offering ways to take all existing payment forms and providing open development channels and the ability to add apps for different functions.

While making a definitive claim that you would never need a new terminal would be a stretch, Poynt currently accepts all forms of payment, including the newer EMV and NFC (contactless) technologies, as well as QR code and barcode scanning. QR code scanning will allow the Poynt system to accept Chase Pay, a digital wallet that doesn’t utilize tap-to-pay/NFC technology. Between accepting EMV, contactless payments, and QR codes, it’s fairly likely that the Poynt terminal will be able to handle any new type of payment for awhile.

Is Poynt a point of sale system?

Not exactly. While it doesn’t look like the typical credit card machines that have PIN pads and small screens, the Poynt system is still a credit card machine, not a full-fledged POS system. It’s closer to a cash register replacement. Poynt does plan to offer additional POS system functions in the future, at which point the machine may become more of a point of sale system. Check out the video below to see Poynt in action.

 

Features

As mentioned above, Poynt is not a POS system, so if you need the wide range of features offered by a full point of sale solution, you’ll want to look elsewhere. (Check our POS system directory for other options.) However, if you’re looking for a cash register replacement with features like portability, store and forward capabilities, and basic reporting, Poynt is worth a look.

Mobility

The Poynt machine is portable, so you can move around with it for any number of reasons. Maybe you want to offer curbside pickup at your restaurant – your staff can carry the Poynt terminal outside to take payment. Hitting a fair to sell your goods? Bring your Poynt machine.

Store and Forward

Poynt offers an offline processing mode (also known as ”store and forward”) if a connection is not available. You can still accept payments in the offline mode to process at a later time, so you won’t miss sales just because of connection problems.

Reporting

The reporting app, Poynt HQ, offers information on transactions and trends as well as customer information. You can search sales data and export it for further analysis and business management. The reporting app offers information using smartphones or computers.

Credit Card Processing with Poynt

Poynt is not proprietary and can work with many existing processors. That’s good news if you’re trying to keep credit card processing costs down, as you have more opportunity to find the most competitive solution.

Poynt is compatible with major processors including Chase Paymentech, Vantiv, First Data, Elavon, TSYS, Global Payments, and more. Note that this doesn’t mean you need a direct account with those companies; there are many smaller processing companies (ISOs) that can support the Poynt machine. Get credit card processing quotes.

Security

Poynt is fully PCI compliant, utilizes end-to-end encryption, and meets EMV requirements. Additionally, Poynt comes with 24 hour fraud and tamper detection to help ensure maximum safety and security.

Specs

Poynt has a variety of features for customer and business convenience, and anticipates adding more features in the future.

Connectivity and Communication

The Poynt terminal connects to Wifi and 3G networks, and includes Bluetooth connectivity. Currently, Ethernet connectivity is not available, though a dock with Ethernet capability is in the works. A micro USB port allows connection for recharging the battery.

Display

The cashier-facing screen is an 800 x 1280 pixel 7” touchscreen tablet display and includes a cashier-facing camera. The customer-facing screen is an 800 x 480 pixel 4.3” touchscreen display with an NFC antenna surrounding the touchscreen for easy contactless payments.

Keypad

The Poynt terminal features a touchscreen display with an on-screen keypad. Optional external PIN pads may be supported if you prefer the feel of physical keys.

Printer

A built-in thermal printer is under the customer-facing screen, with the receipt slot facing the customer for quick access. Poynt recommends 2-1/4” x 16” printer rolls.

Accessories

Poynt supports optional accessories if you need more from your machine. You can add cash registers, produce scales, check readers, and more.  

Pricing

Poynt itself doesn’t charge per transaction fees. Your costs to use Poynt will be the purchase of the machine itself, and the credit card processing charges from the processor you choose.

Product Features

Universal

Credit Card Machines

  • Dial-Up
  • Dual/Comm
  • Wireless
  • Wifi
  • Contactless
  • EMV/ Smartcard
  • Built in Contactless Reader
  • NFC Capable
  • Internal PIN Pad
  • Store & Forward
  • Multiple merchant support
  • Multi application support
  • Encrypted

Poynt Q&A

Dharma Merchant Services answer:

Yes!

TSYS Merchant Solutions answer:

To enable tip through Poynt the merchant will want to log onto their Poynt HQ (www.poynt.net) and go to the ?Business? tab. There will be a button on the bottom left that says ?Manage Store?. Click that button and then go to the ?Payment Settings? tab where there should be a toggle switch to enable/disable tip. Screenshots below. If you are still having trouble then whoever set up your account should be able to change it for you.?

Thanks,?

TSYS Team


Dharma Merchant Services answer:

Assuming tips are enabled, the customer will have an option to tip during the sale, on the customer-facing screen. You can edit tip acceptance by following these instructions: https://dharmamerchantservices.com/faq/customizing-tips-with-poynt/


TSYS Merchant Solutions answer:

Please refer to Poynt's website and customer support for these questions.

Thanks
Team TSYS

TSYS Merchant Solutions answer:

It's actually recommended that you don't use a stylus.?

Thanks,

TSYS Team?


Dharma Merchant Services answer:

It's a standard touchscreen, so most styluses should work - that being said, it's designed to function best with your fingers.


TSYS Merchant Solutions answer:

https://www.cardfellow.com/product-directory/credit-card-machines/poynt/poynt/

Thanks,

TSYS Team

TSYS Merchant Solutions answer:

This is not a device that we internally support. Please refer to the reseller of this device for specific questions on functionality.?

Thanks
Team TSYS

TSYS Merchant Solutions answer:

Plastic back, glass front, very similar to an Andriod device.

Thanks,

TSYS Team

TSYS Merchant Solutions answer:

Please call your Poynt reseller for this information, this is a device we don't support internally. 

Thanks
Team TSYS


Poynt Reviews (25)

Do you know this product? Write a review about it
from Steve S, on Oct 22, 2018

We thought this would solve all our problems. How wrong was I. This device is glitchy and has has a mind of its own. I double charges people sometimes and other times it completely freezes. Contacting my CC vendor that sent this device to me for a return.

from Patrick, on Nov 11, 2018

ZERO STARS, DONT KNOW WALK, RUN AWAY FROM THIS ONE. I was warned...and ignored all the bad reviews and do I ever regret it! Takes 3 days for a call back if they even decide to call back at all. Thing constantly freezes/crashes while doing any small task and the worst part is I can’t even get ahold of anybody to return the bloody thing now. Please please please do yourself a favor, move on to another system. If this is the review that changes your mind...you're welcome Ps. I’ve never written a review on any product in my entire life but felt a public duty to warn people about this piece of junk.

from R. Peterson, on Nov 12, 2018

DO NOT BUY POYNT. BUY SQUARE, BUY CAKE POS, BUY VERIFONE, BUY ANYTHING EXCEPT POYNT. My Poynt devices crash every day. Every. Single. Day. They don't just crash once a day either. My Poynt devices crash or freeze on average 3-4 times per day! I have lost holiday sales because of this stupid terminal and it has even affected my customers opinion towards my business because they have seen me fighting and screaming at these Poynt machines while they are trying to quickly pay and leave my store! I have called Poynt for support. I'm on hold forever or they never call back. I am pissed at Elevon for duping me into this contract but I am even more pissed at the Poynt CEO. He seems very full of himself and never admits his product has these problems. I spoke with the Poynt CEO briefly on the phone and I could tell he avoids angry customers often. He arrogantly said, "Poynt is the best, it's a billion dollar company," and he said not to worry a support specialist will contact me the same day. They never called me. This company is a disgrace and they should fire everyone who works there starting from the top down.

from Casey, on Dec 03, 2018

This is the worst terminal in the world. It shuts off when you print receipts; it won't even take payments sometimes; its printer acts up; the help line is not very accessible; its the worst. Not to mention that we are on our THIRD replacement in a year because of these issues. AVOID.

from suzie, on Dec 03, 2018

This machine is FRAUD! I'm a small business owner and this machine for the past months has not deposited my tips! I call every month and put on hold for more than 2 hours. Deposit statements do not match the Poynt system, then I find out months later tips were not generating. Now I have to manually type every card one by one and charge my clients for the tips. This week alone we had over 50 clients. Not to mention over draft fees due to this. What do they say "I'm sorry." !! THAT'S IT! Business owners please be careful with this machine!!!!!

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