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I've been using this POS for 3 years and love it. Easy to maneuver and personalize for my restaurant. Has some issues with crashing every once and a while but support is super helpful and quick to get me back up and running. I recommend it.
The worst POS system in the world. The worst support, the most dated hardware, least user friendly, most rudimentary software, spotty, glitchy... Bad, bad, bad
Passable, when it works; which isn't regularly. When you call customer support they seem less knowledgeable than you do. Often times, they offer short-term remedies and not solutions. Product was sold to our store for retail, but it's actually for restaurants. The previous and rather ancient POS we had before worked a lot better.
I've used Paradise for over 4 years now. I opened several restaurants and hotels using a variety of POS systems and for the money, I would hands down recommend them for the following reasons: -Initial setup was very easy, inexpensive startup costs -Easy to program -Monthly fees are very cost effective -No contracts, month-to-month makes them very motivated to provide good service -Phone customer support is always great, despite the two hour time difference. I also appreciate that they teach you during the process so you can troubleshoot on your own for the future. The only downside is that they do no have an e-commerce option for gift cards which would be ideal so that all online gift card purchases are streamlined through one revenue stream.
We have been using this system for several years now with no problems. Recently opened a second location with a more complicated system. They walked us through everything several times and went above and beyond getting us use to the new system. Couldn’t have asked for better tech support and most of the problems were user error on our part. Would recommend to anyone.
I have used Paradise for 2 years now and Tech Support is one of the most important decisions when buying a new POS system and Paradise has a great tech support. Everything electrical (POS, cell phone, computer etc.) will have issues at some point but these guys will make sure your up and running quickly. No system is Perfect 100% of the time, otherwise they wouldn’t have tech support. The system allows you to run a restaurant and retail and very easy to use. In the last 2 years they have made improvements to their system by adding additional services and equipment options. I’m saving on payroll and offering better customer service with the equipment that I have upgraded. #Recommend
Waste of money! POS stands for other than point of sale! Always crashing. I should of read reviews before buying!
Super system. Easy to use, training with a Raymond was great. We’ve used several systems in the past and this one is really easy. Couldn’t be happier! Thanks guys!
I’m very disappointed that I bought this system and I paid 3800 for it. I asked to return it only after a few days because I own a boutique style store and the system was set up restaurant style. The director of their company told me there are no returns.
Support is mostly available, but usually over their head when it comes to resolve issues. They system is pretty basic and often problematic. Can't wait to get rid of it.
