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Ambur has gone rapidly downhill. We are losing money due to glitches in the software and their customer support refuses to speak with us by phone. Every update has a new glitch. One of them resulted in all servers being able to delete sent orders, providing an easy way for employees to steal. I don't recommend it for anyone.
I inherited this pos when I bought out a restaurant. There is no support. No cash reconciliation, no payroll report for percentage of labor. Only way to reach anyone is by email. Takes hours for the response which is usually that is not part of Ambur, but we will pass it on. Our tickets keep disappearing, customers are being charged twice for credit cards. Again, no human support. I am switching systems ASAP.
I've been using this system for over two years now. I find it highly intuitive for the most part. Recently, we upgraded and had a minor issue signing in. Other than that we've had no major issues. I would have given five stars except they only have email support, which is very frustrating when time is of the essence. I would be willing to pay for instant support. Features I like include splitting checks, shift timekeeping, and reports. I wish it had a detailed report listing each ticket.
Ambur POS has some great features for restaurants, like splitting the check, modifying menu items for customers' requests, etc. It also allows use of any processor, so it may be possible to get lower processing costs than if they locked you into a particular processor.
