Ingenico iCMP Review

I don't know who should be more ashamed of this product; Ingenico for selling it or Shopkeep for reselling it to their loyal customers. I've gone through four of these in the past two years, because the power button breaks or, more often, the charging port becomes defective and it will not charge. This is a big part of why I am considering switching POS systems--if Shopkeep is capable of somehow justifying peddling this garbage to their customers, knowing full well they are creating problems for their customers, what other garbage can I expect from them that I am currently unaware of?

This product should literally have zero stars. I'm on my 3rd one from ShopKeep and it virtually never works. It becomes unpaired after about an hour and even when it's paired it doesn't work very well. Absolutely worthless product. Do yourself and especially your business a favor and DO NOT GET THIS. You will regret it.

I have been using this POS for 4 months and it's only worked 50% of the time. It's the worst product you can buy for your business. I have lost sales due to the thing!!!

The wireless capability and sleek design was very promising but we are on our 2nd ICMP reader at the bakery in just over a year. We experience a high frequency of losing connectivity that hinders our ability to process transactions. Common error message is "Activating Card Reader" or "lost connection to card reader." On large volume days these errors occur 30% to 40% of the time. The product has a manufacturer warranty for one year, but we just learned that a warranty replacement ICMP reader will revert to the original purchase of the 1st reader purchased. Our bakery is 13 months old and according to our POS representative, we will be responsible for the cost of a replacement. The ICMP is our only wireless option, so not excited about purchasing ICMP number 3.