Get the facts on National Bankcard’s rates and fees, services, customer reviews, and more.
National Bankcard Inc. is a payment processing service to allow businesses to accept credit cards. It is a registered ISO and MSP of Wells Fargo Bank.
National Bankcard offers a variety of services, including card processing in person, card processing via the internet, pay-at-the-pump transaction capabilities, check processing, and gift cards.
Card processing in person
National Bankcard provides the ability to accept major credit and debit cards, including Visa, MasterCard, Discover, and American Express. (American Express may require separate approval from National Bankcard.) You can use traditional credit card equipment or full point-of-sale systems to take cards.
Card processing online
When you need to accept payments online, National Bankcard provides access to the Authorize.Net payment gateway. Authorize.net can be integrated into your existing website and current shopping cart, or used as a virtual terminal to allow manual transaction entry.
Pay at the pump
In addition to taking credit and debit cards, National Bankcard gives you the ability to accept common fleet cards (including Voyager, Wright Express, Fleet One, and Fuelman Card) with its pay at the pump solution. National Bankcard can also offer card solutions for non-branded gas stations and customize equipment solutions.
National Bankcard works with TeleCheck to provide check acceptance services, giving your customers more ways to pay. TeleCheck offers Electronic Check Acceptance so that you can convert paper checks to electronic checks, reducing trips to the bank and increasing transaction security.
You can take advantage of the popularity of gift cards with National Bankcard’s gift card solution, offered in two packages: Pre-Designed Starter Kits and Custom Starter Kits. Pre-designed starter kits come in one color and either 25 or 100 cards. Cards can be personalized with your business name. Custom starter kits come in one color or four color cards and can be personalized for your business. If ordering the one-color option, the kit includes 100 cards. The four-color option includes 250 cards. Both kits come with a countertop display, card sleeves, decals, and internet reporting options.
Yes. National Bankcard offers a range of processing equipment, including credit card terminals, wireless terminals, and peripherals such as PIN pads, printers, and check readers. National Bankcard’s selection includes popular brands like Verifone, First Data, Hypercom, Ingenico, Magtek, and Nurit. Both new and refurbished options are available for many terminals.
National Bankcard boasts about having a large chargeback and fraud department to provide assistance against security issues. Customer Service representatives can help with questions related to suspicious or complex processing activity, like chargebacks, software issues, and suspicious transactions.
National Bankcard publishes rates starting at 0.25% for swiped debit up to 1.99% for keyed credit. It’s important to note that these rates may indicate a tiered or bundled pricing structure, a type of pricing we prohibit here at CardFellow due to its opacity and possibility of high costs.
National Bankcard does not place certified quotes in the CardFellow marketplace, but you can request a quote from National Bankcard to see how it stacks up to your other quotes. Just log in to your CardFellow account or sign up for free to request a quote.
National Bankcard’s website claims no contract terms and no cancellation fees, allowing you to cancel at any time. For your own safety, be sure to review documents carefully and make sure that no cancellation fee is disclosed in writing.
National Bankcard doesn’t have as many negative reviews as some companies, but the reviews it does have indicate some problems you should be aware of.
National Bankcard reviews and rating with the BBB
National Bankcard has been accredited with the Better Business Bureau since 2007 and currently has an A+ rating. The company has had 16 complaints closed with the BBB in the past 3 years, spread among the complaint categories “Advertising/sales issues”, “Billing/collection issues”, and “Problems with product/service.”
Complaints allege unauthorized debits, refusal to provide promised equipment, misrepresentation of fees, continuing charges after cancellation, and high costs. About half of the complaints are listed as satisfactorily resolved.
In addition to the formal complaints, there are 3 negative National Bankcard reviews on the Better Business Bureau’s site. The reviews complain of having funds held, unhelpful customer service, and unprofessional behavior.
National Bankcard does not have any testimonials or awards listed on their website.
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Posted by Jeff Atkins on Jun 06, 2023
Terrible company. They have a hard sales team that doesn't disclose the facts of their fees. They essentially resell other products. Their internal support team is even worse. Find another more reputable supplier.
Posted by Andrea on Jan 18, 2022
This company was awful. They put my credit card payments in someone else's bank account & never refunded my money when they had the correct banking information. They promise to make it right & never did. I had to stop taking credit cards which lost me a lot of money. Then when they promise to make it right & send me an extra for my inconvenience. Never received it or the money that is mine. National Bank card Processing is the worst company & I would not recommend them.
Posted by justinmottas on Jan 05, 2021
Horrible company. Very unprofessional. They will close your account and hold your funds for no reason.
Posted by Gunther Nuissl on Oct 17, 2019
Stay far away from this scam company. Many hidden fees. Bad customer service. YOU WILL PAY AND PAY! Don't be fooled by the gimmicks.
Posted by Wanda little on Mar 30, 2019
I opened account and was approved to process 20,000 on March 11. Started running payments on March 12 and made a error typing the info in and by March 12 they closed my account and are holding 3,200 of my money for 6 months. I have been trying to handle this with them but they just give me the run around. This is the last place you want to use as your credit card processor. Stay far away from this place.
Posted by JOZEF LENDERS on Apr 18, 2018
I have had a very poor experience with National Bankcard. Their staff is poorly trained, customer service wait is 30 minutes or more and then you are sent to voice mail. The limit is $20,000 a month which is great for flea market people and beauty salons, but not any serious retailer. They lie about granting a higher processing limit. My 4-year old business processes $600,000/year and they got me all set up and then denied raising it past $20k. Just do yourself a favor and find another company, National Bankcard is not good at all.
Posted by CardFellow on Dec 15, 2015
National Bankcard has been responsible for many of the worst ethical offenses we’ve seen. We have sales letters on file from National Bankcard representatives that misrepresent to businesses how processing pricing functions. National Bankcard engages in the practice of bundled pricing, prices debit tiers artificially low, and offers “free” terminals that are paid for through expensive processing charges.