Clover Flex Review

At this point, I am not at all sure how clover will perform because I'm stuck on the poor customer suport. The sales pitch failed to mention how many add-on aps one would need to get the same service offered by Square which I was using and for free. I am so disappointed with this company. I tried to return a brand new terminal just to be told that I am stuck because I signed a final sale agreement. I don't recall having even seen such a statement in the on-line agreement which I signed by being walked through it in the office of the Bank Manager. I take a level of responsibility for believing the stuff they said like 24/7 support, and afterward not being to get anyone to help for weeks. I am the worse for buying this terminal and almost $600 dollars poorer for something I am so displeased with. The woman said I would be able to track inventory and in the email she wrote beneath the monthly bank charge inventory tracing cost $14.99. For sure, I should have caught the implication, but she also could have spelled out exactly what the truth is - an additional subscription of $14.99 will be charged to track inventory. If I could have spoken to support services, I might have been a happier customer. Instead, I spent so many days just waiting for support that came only after more than 2 months. Do not involve yourself with Clover if you want customer support or if you want to reduce the cost of using a POS system. Stick with the free use of square POS - not free due to service charges for each card-processed purchase you receive.

Don't waste your money. Garbage battery draining hardware. Glitchy software. And technicians that don't know how to resolve issues. Spent 26 hours of my life trying to get someone online and the phone to try to fix my problem with zero resolution.. second tier technician finally admitted it was a software issue after 8 days of back and forth. This was after sending me three new hardware devices all with the same software problem... They've wasted my precious time. And I've lost thousands of dollars in revenue due to this nonsense. Look elsewhere you have been warned.

Absolutely awful software and hardware. Besides the normal freezing issues that others have reported, we've also experienced wrong charges. The final straw for me was this morning when they "oh so helpfully" turned on Two-Factor Authentication. First off, it requires a cell phone to text to. We are a business with land lines. Second, the two-factor authentication didn't even work. I put in my personal number and never got the verification code. Currently, my office manager is on the phone with their tech support because I've flat out run out of patience with their horrible tech support. He's been on the phone with them for over an hour and been passed off to multiple people, none of whom seem to be able to grasp the simple concept that they need to turn off Two-Factor Authentication on our account. Meanwhile, I'm over at my desk researching their competitors and figuring out who we're going to move to next. I simply cannot use such a horrible company when my business is so dependent on being able to access the features we use on a daily basis.

Garbage. We wish we had never heard of Clover. Our business has lost several hundred dollars because Clovers equipment is worthless and is constantly crashing. Our sales rep didn't share that Clover is a 3rd party vendor. The sales representative that was supposed to show up to train staff. Machine issues, I hope you never have to deal with them ever. Trying to get Clover to even return calls is horrible, being transferred to 5 agents in different departments. Our Flex went in less than a year broken down 4 times. This time it a flex and assured 3 days ago we would get a replacement overnighted. It was never received. After calling to follow up on the machine today which was the 2nd reps promise it would be, after 1 and 1/2 hours we find the replacement had not been sent and it would take 3 days to arrive. We rely on this device. So this means our busiest days we will lose even more money. It was enlightening when we found Clover lied to us not telling our business that Clover was only a third party administrator. If there was a negative number I'd use it.

The touchscreen on my Clover Flex started freezing after the first year. I have to manually restart the machine multiple times before the touchscreen would start working again. When I called tech support, they helpfully suggested that I buy a new machine. It seems like Clover knows their equipment is a piece of junk because they don't even try to pretend they know how to fix it.

Junk. It never stays charged. It's slow. Today I ran a metal credit card and blew it up. It's junk for $750.

This company is in the way! They say you can return the device before 30 days if you paid for it, but if you lease it, you can only downgrade. I had the device for only 5 days and was told by 3 different reps that I can only downgrade, so when I ask to speak to a manager I was told I could return the device as long as it was under 30 days from the original purchase. I even called and e-mailed the sales rep a few times letting him know I wanted to return the equipment and he never responded. I was finally directed to the leasing department and got my membership cancelled. So, as long as your under 30 days from the original purchase, you can return any clover product, but beware of customer service saying you cant.

Absolutely do not fall for this scam. They accurately charge clients twice, lock you into a long lease (that is explained much differently than reality), the system itself is super glitchy and frankly scary. This company is an outright scam. Please beware. Do not get involved with this company unless you want it to end with lawyers!!!

Absolutely awful. As soon as I'm done with my lease I'm out. I'm going back to Square. Clover is way too expensive to use for my business. The $150 annual fee alone is enough to make you gasp. Hardware is glitchy, and I don't use any of the useless apps. The device goes offline a lot and goes to "sleep" forcing you to do a hard reboot. The fees are insane. Clover Capital is also not offered with most banks. Device sucks, so does First Data, and so do the fees.

Long story short I was promised these devices would accept a particular gift card which my restaurant used in the past which they were never able to get working despite that promise. I was told the range of the devices were great which within our small restaurant - they kept dropping. One device also wouldn’t charge and when I called the support line was placed on hold for an hour and a half. I was then disconnected and no call back was made despite having my number. This is just a couple of issues we had in the one shift they were used; the list could go on and on. We used these devices literally once and since have been trying to return them. It’s been 7 weeks and I can’t seem to get anyone to take the machines back from Clover or First Data and I've reached out to as many outlets as humanly possible. They are leased devices so I’ve been charged to have them sitting and collecting dust. I’ve sent 17 emails and 27 phone calls to the 888 number. 14 calls to the rep who signed us up, 8 text messages with that person as well. I’ve now spoken with 11 different people giving me 11 different answers on returning them as to which I’ve jumped through every hoop and have done all that was asked and still have the units. I’ve been promised 6 times boxes were coming for me to return them which still have yet to come. So currently still have the units which have been used once! Customer support is beyond terrible in fact arguably the worst I have ever experienced in my life! Was promised I would not be charged for the units and cancelation fees would be waived but have yet to see this happen.