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This company will do nothing but waste your time. They have horrible customer service, and no way to report of fix technical issues on their site.
Worse customer service, slow to resolve issues. Stay away!
Bad experience very first time using Klarna. I have a multiple credit cards and personal loans,,never missed a payment,never pay late and have a good credit score. My Klarna spending power is twice as much as my first purchase using or 4 pay option,yet Klarna required me to pay half of the purchase price in the first payment,instead of 4 equal payments. I'm n case you didn't know,just be aware that Klarna also pulls a credit check everytime you use Klarna. I'll be using a different processor and leaving Klarna in the dust. Klarna sucks
Klarna use to be an okay option. Matter of fact, I’ve used them several times here and there. But recently, I’ve noticed a trend; now, instead of dividing the purchase into 4 equal payments, they’re wanting half of the purchase as the first payment and then they’re dividing up the remainder. It automatically “adjusts” the payment schedule and it’s ‘just because’. Now, don’t get me wrong, I would more than understand if there was an issue processing a payment in the past or there was some reason that would trigger a larger first payment. But as someone who has never had any issues with past payments, the last minute ‘adjustment’ seems slimy. And I’m sure that if a Klarna PR rep read this, they would probably offer up some excuse as to why they’re pulling a small switch up (maybe the wind was blowing in the wrong direction). But in the end, if that’s the game that they want to play, that’s fine by me. Especially since Affirm was more than willing to process the same transaction without charging the doubled first payment. Klarna isn’t the only kid on the block.
I've used Klarna twice now, it's a great concept on paper, the only problem is returns. Trying to get your money back is a hassle. I ended up getting sent the wrong item and the merchant said they Would give me 50% of the price back. Trying to contact Klarna and tell them is fruitless. Not only did I not get my refund, I was still charged the full amount each week. I won't use Klarna again for this. It's great as long as you're not planning on returning anything or expecting any kind of refund if you have a damaged or wrong item.
Very bad. Double, sometimes triple payment for the same thing. Awful, amazingly bad customer service.
Awful service. Not recommend
This company is terrible. I set-up my account on auto-pay and they still charged me a $25 late fee. I called to resolve the issue and the agent didn't assist me at all. Told me I wasn't set-up on auto-pay so I provided him with a screenshot from the website clearly showing "auto-pay enabled". $75.00 in late fees even though the payment was made. Unbelievable. I will never ever use them again or refer them to anyone. Complete rip off. First thing on Monday, I am contacting the Better Business Bureau and reporting these scam artist! Beware and make sure you check your account and "ALL" transactions because they hide the late fees!!!
Avoid Klarna. They make it intentionally difficult to pay invoices so that they can charge you late fees. Judging by the reviews, hundreds of others have had the exact same experience as me.
Incompetent, disorganized company. I sent a return in March but they continued to bill me for the amount. It's as if they don't talk to the companies you buy from. The online chat "customer service" (and I use that term loosely) is like talking to a brick wall, just a load of stock answers and they won't let me speak to a manager. They have also refused to delete my account so I will be writing to the Information Commissioner because they are retaining my personal data without my permission.
