Klarna Review

Terrible service during COVID19. While every single credit card company refunded or credited back a late fee, this place refused to do so. I actually tried to make payments to them during COVID-19 and they would not help me. Companies like this should go out of business when they refuse to help during times like COVID-19. Please do not use them, do not let them profit when they have not lent a helping hand during these hard and trying times! See the agent's response below: 03:17 PM Shahnur I am sorry to hear you facing hardship under this time - we are able to pause your order under such times for 90 days, however once fee paid we are not able to remove it ma'am.

Terrible customer service. Was supposed to be called back by their escalations department 4 days ago about an incorrect payment on my account and still have not received a response. I have contacted multiple times requesting to talk to a manager and they have all told me a manager is not in right now no matter what time I have called. They took 5 times the amount owed out of my bank account and don't want to help me with the issue. they are petty thieves don't use their service unless you like to have your hard earned money stolen.

Still trying to charge me for an item I cancelled weeks ago, telling me to contact the store. Said I still have to pay for it & very rude customer service. Take no responsibility.

Do not touch with a ten foot pole! Their customer service is a joke!

Do not use Klarna - Just stay away! Do not use Klarna they are the worst experience I had!

Everything about this company is a wreck. Non working web page, tricks to have you not pay bill on time, everything. Stay away - very far away!!!!

Had the most ridiculous experience with klarna. I had been with them for over a year and when I asked to change my email address (due to no longer having access to it) I was told that would not be a problem. However shortly after I began receiving no payment letters for £15. I phoned the first time to be told to ignore that letter as it must be a mistake and there was nothing to pay. I then received another letter so phoned (as I cannot pay due to not having access to the email address and their incredibly awkward log in link situation) to be told again there is nothing to pay and when I insisted was very rudely told they could not see anything and was made out to be lying. This continued until I received a final warning letter on Friday. This time I attempted a live chat and quoted the statement number, both email addresses and other information that I was uncomfortable giving out online. I was dealt with by a incredibly rude adviser whom when I told of the situation and stated how this had caused stress for months and negatively impacted my credit rating, told me there was no note of my phone calls or complaints on the statement and was told this must have not happened. I could not believe I was being called a liar again! I was very bluntly told to transfer money into their bank account. I tried to explain that as non of the other advisers were able to find the statement that of course there would not be a note on the statement but was told this is not possible and was told I was wrong. This entire time I was called a liar did not once receive a apology from anyone. I hope I have finally dealt with this but I am left incredibly unsatisfied and would never deal with them again. I will warn everyone I can about this - absolutely awful!

The previous reviewer about the minimum payment scam is correct. Bought a RugDoctor and financed it through Klarna and they are in cahoots to screw you for extra $$.

Bad customer service, Bank Transfers always have issues. You get payment reminders for payments already made, you need to call them time after time.. If the payment option is Klarna, then no shopping at that store!

Wish there was an option to put ZERO stars. Horrible company to finance anything with. Very unorganized, limited shopping options, and not worth the trouble! I would highly suggest finding other means for financing.