Harbortouch Review

I can not recommend this company to anyone. After being with them for 9 years they will not call us back or fix our system and it is killing my company. My only option is to ditch them and start over with a new company. They are costing me thousands of dollars in lost sales and hours everyday with a system that is broken and they will not fix. Don't make the mistakes we did.

You guys having problems with Harbortouch should contact the parent company, Draken International. Look them up and you will see why your money disappears from your account to theirs.

You sign their documents because you believe the lies they are telling. The first month is a mix of emotions between the set up and multiple websites you have to go through to get everything. You have to sign in every time you want to do a transaction. Call for support and you just getting excuses. The first month's fees were understandable, but after that they change. Good luck getting a call back within 24 hours. Customer service can't help you with your three year contract (they forget to tell you about that, too). I pay fees of 6% every month. Please tell me why anybody would pay 6%?! Go with a NO contract company. There are plenty out there. Then, if you're not happy, you can just not use it anymore instead of getting hit with fees every month.

Terrible company. I closed my account early with Harbortouch and a rep told me it would be $600 early termination fee. I didn't like this but I agreed to pay. I told them to bill me and send it to my email. I never received the bill, but Harbortouch, without my authorization, tried to take $5200 out of my bank account saying it was owed to them because the contract was broken. I didn't have $5200 and the representatives of Harbortouch all told me different stories. This company is after your money and doesn't care about anything else. Customer service is horrible.

HarborTouch supplied me with their POS four years ago and has lived up to their promises. I am very happy with the system and continue to use it.

Great POS Great customer service

I am giving it one star because zero stars is not an option. We had very specific reporting needs from a POS from the State of Oregon. The sales people promised it would work. After working with technical people at Harbortouch and the state for a hundred hours or so we had to give up and return the system. Then the sales rep said they would allow us to cancel the contract without penalty. Guess what not only did they not do that after repeated calls and emails, they tried to charge $3k for system we cannot use and returned a year ago.

I bought a business that had Harbortouch. From day one until the day I paid them to go away, they have been the worst company imaginable. The service cannot be worse. Prepare to waste your life away trying Harbortouch to fix any problem. The sales people couldn't be worse. 100% of the time they send to to "customer service", to wait and never get an answer. They truly STEAL. It tooks months to cancel and pay them to go away. Getting involved with them will be the worst desicion possible.

Though we requested to cancel, they kept charging us. Didn't notice, so they got three years payment for nothing. Only noticed when we changed CC and they sent us a letter threatening to go after us personally - when they've been stealing from US!

They overcharge (about 2.7%-3.1%) while others charge 1.9%.I lost a lot of money over last few years.They even keep charging me $40 a month after I stopped using them!