Revel POS Review

The product doesn’t work. They pressure you into contracts then you discover it’s horrible functionality. The card reader randomly goes out in the middle of serving customers, customers can not pay invoices online-they have to walk into the store or you have to take a credit card over the phone, random charges with no receipt, sales are not reported in real time, 7 steps to close out an order, horrible customer service, 3rd party delivery doesn’t integrate properly, lost thousands in sales, worst business decision anyone could ever make. Loyalty customers won’t transfer and no one wants to sign up for the loyalty app because it is too many steps. The Revel insights app never has the correct sales so it is totally useless! Do not waste your money. After you sign a contract they refuse to let you out even though they will never be able to serve you well.

One of the biggest mistakes I ever made in business. Wish I could give negative stars>

I would give it zero start, if I could.

Flexible in many things and inflexible in many things...Great reports. Complex set up and functionality. Can't edit the amount of safe drop, can't delete it, does not log nightly deposits, so it does a lot of things but does not do the simple things that managers need. Should've stayed with Square.

Revel almost brought our pizzeria to a standstill. Countless hours on the phone with support, hours of tinkering, new hardware -- nothing could make the system work right. Worst of all, management didn't care at all. I've NEVER dealt with a company with less concern for its customers. After 18 months with the system, I ripped it out and went to Toast, which is solid as a rock.

They provide garbage hardware with very short warranty periods. Come on...a credit card machine that's designed to fail after 1 year with light use? And then you force merchants to pay $419 for another one? Big time scam. We do not recommend Revel and are switching to another brand immediately once the contract is up.

Currently filing a class action lawsuit against REVEL due to many problems with the software. If you are a user of this program, make sure to check on your sales taxes, complete data and make sure your accountant reviews your reports. This software has caused nothing but headaches to my department and the company I work for. 100% against it!!!

System works good for our store. Customer service is good.

We have used Revel POS for a couple of years and have been pleased with the customer service we have received with any issues or kinks with the system. The Revel team is great with follow through and making sure we get all issues resolved in a timely manner. It is easy to train new employees and support is always there to help is learn new features.

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until I contacted them a second time. Their excuse of needing to speak to someone in client relations (Brian L.) first before they would cancel the service. No indication when the 1st request to cancel (Spoke with Agne) was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say "cancel", I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have your company unjustly and perpetually remunerate itself month after month. CAVEAT EMPTOR.