Revel POS Review

Terrible! Revel charged us 4,000.00 in initial set up cost yet never came and installed their product. None of their payment processors were compatible with our type of business. Immediately started charging us 417.00 a month per location.That was back in June, it is now mid September we still do not have services. Revel refuses to refund any of our money even though we still do not have services and will not allow us to cancel without paying 3,000.00 in cancellation fees. I would not even give them 1 Star.

See the reviews below. They are all telling the TRUTH about REVEL. I cannot say enough BAD things about this company and how they do business. Whoever is rating this a #1 system is definitely getting paid by REVEL. The entire package from this company is terrible. You will be making a BIG mistake for your business if you use them for your POS. Not only that, YOU will regret ever having bough this system as you will want to kill yourself after having dealt with them and their runaround tactics. DO YOUR RESEARCH BEFORE BUYING REVEL!!!

Their system is by far not number 1, it's for sure a 1 star rating! Between sales reps that lie, a company who says sorry our pos system doesn't work, but pay your monthly bills to us, sorry we don't give credits for our mistakes. The issues with the system are so many we don't know where to start! How about deleting recipes and we have to fill them back in and Revel deletes again and again and it sits in their tier 2 support and nothing happens. How about not laying out your ticket options correctly! We can go on and on, there are better systems out there, oh and Intuit doesn't even push Revel anymore because of problems like this!

My experience with Revel started bad and got worse. They were quick to sell me on all the bells and whistles, but when it came time to actually make things work, it would take days to get a reply. Then the little added fees started showing up that were not disclosed. You want to use your own iPad (with costs 50% of what they charge)...well that is just crazy talk. You want to integrate to your website...doesn't matter what the sales person said, pay some more money. Want to use you own CC processing...sure thing, just pay some more fees. I would not give them even one star unless I had to. Oh, and when I decided I had had enough and quit, they screwed me for unused training fees and an extra month of service.

I love the functionality of the product, but the concern I had when considering the purchase was related to connectivity issues. In short, would there be occasions when one of the iPads lost connectivity briefly, causing orders to be lost? Well...I was right to be concerned. We have had ongoing issues with lost tickets that don't make it to the kitchen in a timely manner, sales reports not matching actual sales, and overall downtime with server stations when it can't connect. I was reviewing Lavu at the same time, which has a hard-wired option, and should have gone with that. I went with Revel because they promised it would not be an issue and I preferred the Revel functionality.

Revel is an awful system that is very difficult to operate in a food business and very complicated to program. When programming, you never have a global vision of the products with the various modifiers applicable to each product. When using, tickets get lost easily if servers don't precisely follow the useless sequences of buttons to push and there is no way to even know what ticket was lost until your customer realizes his food is not coming. Among other issues...

Revel is a tablet-based point of sale system, so you can use it in one location with stands or keep it portable to carry around your store or restaurant. It also has tons of features, so you can be sure that it'll do what you need it to do.