Revention POS Review

Unbelievably bad reliability, way behind the curve in terms of features capabilities, and oddly, they have done nothing but increase fees and find ways to nickel and dime their customers constantly while offering very little to position their POS offering favorably in today's market. After complaining about many issues, including payroll data errors that resulted in violation of local labor laws, incorrect summary data on vital reports and a complete lack of willingness to support an ownership change at one of our locations unless we forked over $8700 AND committed to a 3-year deal with no early termination clause. They staff their support line with untrained / technically insufficient people that often times get into the back end of the system and make things even worse. We have had to replace 3 KDS computers and have our database re-done because of "unknown corruption errors" at one of our locations only 24 months after installation. Of course the KDS computers were NOT covered under warranty when they all mysteriously failed just days after the warranty expiration. Run away!

It has been a nightmare since installation. Revention is at least 2 years behind in software and hardware technology. All the phone calls to support have been 'why can't your software do this?' Worst of all Revention promised to reduce processing fees and when the first statement came the fees are 80% higher than previous. Shocked and very angry at this company. Now the company won't return calls from salesperson to management to CEO. Stay away from companies with this kind of business practice.

Revention as a program does many things very well. The recipe functions are done well and it has very strong reporting. The problem is that the Grids and Zones module, the online ordering module, the integration with an online scheduler module, and the credit card integration all are additional costs. The first three cost $495 each and the credit card integration will either cost your credit card processing or $25 - ??? The gateway fee depends on how many transactions you run. Revention sold out their credit card interface to Vantiv, so they control the Revention credit card interface. None of the Revention sales force mentions all the additional fees to fully utilize the system that you will purchase. The Revention prices for the hardware are quite inflated and the fees for the software are on top of the hardware price. Also they charge for installation and training and the costs to get their employee to you. Just be prepared to pay 50 - 60% more than they initially quote you.

Revention has almost any feature you can think of, so it's great for businesses that need to do a lot of different things. Even better, you can use it with many different processors, so you're not stuck with one processing company that you don't like.