Talech POS Review

Worst system ever. Have had numerous issues. One being it's not logging change from cash sales leading to an extremely short cash drawer. Talech said the engineers fixed just update. Did update and it's still the same The credit card reader is crap. It loses connection or freezes frequently. When it freezes when running a card it will show no transaction. Only to have the customer say the just got charged twice. Have spent hours on the phone with Tech support still not resolved. Your "personal account rep" from Elavon is no help. I have lost sales and customers because of this debacle. DO NOT recommend at all. I could go on and on with issues. Having made 40 calls and spent more than a total of 2 hours on hold in the last 2 weeks isn't worth it. Elavon sold me a bill of goods, I regret buying a Talech POS

This software kind of works. Support is hit or miss, though. They won't provide granular sales data (reports are all rolled up by day or item type). They don't refund the tax charged on an item if a customer returns the item. I've submitted multiple tickets on that issue, and was asked what computer operating system I was using to download the report (?!?). And we are using the software for trade shows. The prices change from show-to-show on the same item, but there is no historical data retained for an item, so you lose your historical accuracy if you change the price of a product (as near as I can tell). It's sort of okay if you download your sales data and keep it off-site, but data that remains in the system from a previous event contaminates the upload of product data for a new event, so you have to check item by item to make sure prices, costs and categories are correct. I'm used to real inventory management software, and this isn't that. I'm not sure what it is, given the limited reporting capabilities, and the lack of historical data. It charges credit cards, so that's something. But our card reader goes to sleep pretty quickly, and then you have to wait for it to wake up for the next sale. No way to turn that feature off. It's basically a very... very very... green product. They've obviously been attempting to add some nice features, like discounted bundles, but the basic accounting portion simply isn't rigorous enough. And I don't want to imagine how to handle the failure to refund sales tax on returns. I'd be changing my name and moving to Alaska if I wrote code that did that.

I wouldn't recommend this pos system to anybody. Absolutely crap. The worst experience I've had with a pos system in my over 20 years experience in the restaurant business.

I'm always having problems with software and they can't fix it and I lost a lot business and customers.

Software itself is great. This is likely the most unorganized company I have ever dealt with. Tech support is worse then being outsourced. If you need to speak to management best of luck cause they basically have none. You're better off buying yourself a drawer and calculator.

The card reader supplied by Elavon has major connectivity issues. Unresolved for 13 months. Nobody wants to fix it. Do not buy if using Elavon.

Total nightmare. All started with Elavon. Don't ever give them your bank account info. Then Talech tech support is worthless. Lots of time on hold. If Talech supports Elavon then they should share the bad publicity. Misled from day one.

Their email support is worthless. I submitted a question to them using their email system and received an email response saying that I will be contacted in four hours. Well a day has gone by and still no response. It's a total waste, especially for a simple question.

The Talech POS has a lot of necessary functions, and offers an affordable option for businesses considering a tablet-based system.