CardPointe Gateway Review

After receiving high charges every month for compliance fees and non use fees I decided to cancel my account. I contacted customer support. They stated I needed to file a cancelation from and send it to cardpoitesupport@cardconnect.com. On September 27th of this year I emailed them this form. I am still being charged a monthly fee! I contacted customer support, my merchant number is no longer recognized. After waiting on line for over 20 minutes, I was told by the reprehensive that "I did everything right", I provided the correct form and this was a mistake on their end. Due to the account being closed he could not rectify the matter and needed to transfer me to the cancelation department, after he placed notes on the call, he transferred me. Kristen in the cancelation department... who proceeded to tell me I sent the form to the wrong department and I needed to resend. When I told her what customer support stated... her response was "they were wrong" he didn't know what he was talking about. This company will give you the run-around when trying to cancel and will provide you the wrong information to delay the "cancelation of your account so they can continue charging you. They will then hold your responsible for not following the proper procedure. I doubt I will receive the money back.

If you are a business absolutely do not consider these folks for merchant. After enduring the high fees for years we wanted to switch and it was literally a 2 hour phone call getting transferred a dozen times and waiting forever. Rude and unprofessional customer service.

I used this company for years, then all of a sudden I am getting surplus charges of $125.00 for compliance fees, and then a few months later another fee for $119.95, and then two months later a $119.00 membership fee. These charges were not authorized by me and I was not told in advance that I would be charged these fees. This is a very unscrupulous business and I would highly recommend that anyone considering using credit card processing use any other company.

I have had a terrible experience with CardPointe so far. It is impossible to get in touch with their customer service team and my reports from CardPointe have not matched my company's reporting system. They promised me many things in our meeting over the phone claiming to be so much better than our previous processor, and instead I have had headache after headache trying to deal with this mess. I would like to switch back to my old payment processor, but looking at these reviews I am afraid they will continue to charge us.

Its a total scam, they offer different rates and charge another. Initially offered me to save money and ended up charging me more than my older processors.

Signed up with them in 2019. Their devices didn't work so I cancelled. I have been continuously charged for 2 years at 54.95 a month, then $173 a few random months because they said I need to provide them proof I cancelled.

I don’t recommend them. They charged me $41 with no transactions and $5 for 4 declined charges. The representative was rude too. I called him many times and left messages, but he didn’t answer. Complete rip off.

The customer service is so bad and unbelievably rude.

CardPointe was referred to me by my computer software company. I ended up going with Cardpointe/cardconnect by signing a 2 year contract that included the “All-in-one” machine. Within one month I had sent the machine back due to the fact that is was extremely slow. My rep said no problem and sent me free cheap chip reader that rarely connected. When I decided to change software companies, I contacted Cardpointe and they said in order to cancel I needed to pay the $1800 cancellation fee due to having the All-in-one machine. I expressed to them that I actually only had that in my possession for 1 month because I was unhappy with it. I won’t even go into how uneducated my rep was on the actual machine that she was selling, and the headaches that came along with that. I am a reasonable person and I understand that I signed the contract, but as a business owner I would never charge someone for a product that they were extremely unhappy with strait out of the gates and then to be so unclear with the fact that they would have to pay for it even if it wasn’t in my possession or being used at all. It also goes to show how much faith they have in their own product. “Oh it doesn’t work? Not our fault, you still owe for a product that is slow as a snail.” When I had a conversation with one of their managers he actually said, “You know we have to make money too ma’am” in which I responded with, “do you feel good about making money from a product that is not even being utilized?” I was able to talk them down to charging me only $900 for a product I never used. I am currently still paying the $54 a month that they are charging me for zero transactions, until I cancel because I’m having a hard time paying that full amount during COVID. This is the worst customer service I have ever been up against in my life.

Absolutely horrible. At first everything was great easy and simple. But all of a sudden cardpointe started to withhold money from us because "the transaction was higher than usual." Okay no problem, let's get all the paper work in to be able to get not only our payments but our clients'. Apparently it takes over a month to process with no clear end in sight of when we will get our money. We are having to use personal income to pay for expenses when there is money sitting in cardpointe that they refuse to give us. Will never ever use their services again.