Micros Review

If I could give zero stars, I would. There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

If I could give 0 stars I would. Interface looks like from some Amiga application form 1993. Ontology is ridiculous. It crashes continuously, and support is non existent and it costs 3x what a more modern and competent system does. I have evaluated/used more than 10 different POS systems of varying quality and I can unequivocally say that this is the worst system I have ever seen. And...Oracle? For god sake why would you ever need Oracle for a restaurant system? Save your money. Stay away from this system.

We purchased the new Oracle/Micros POS system in April 2017. Extremely costly and very little support. We were promised specific report writing, and POS functionality that we had on our old system but since we've gone live (April) we've had to piece together reports and we do not have the functions promised. I am on the phone weekly with Micros/Oracle support and it's extremely frustrating. We also have a Gift Card component that has not worked since installation. I have sent numerous emails and made tons of phone calls trying to get the issue fixed and the project manager doesn't even reply to my emails. It's now the holidays and we are losing $$ everyday not being able to sell gift cards, besides the fact that it makes us look bad to our customers.

Before the Oracle merge, service on the various Micros POS we own was very dependable for 20 years. Since Oracle took over, the support and service for our Micros systems (multiple locations) has been extremely poor. It is frustrating and costly to wait long periods for return phone calls or tech visits.

This company is absolutely clueless. Save yourself a colossal headache and find a company that cares.

I've been in hospitality for 20 years. This is the most difficult and trying pos system i have ever used. Consistently crashes during peak hours, horrible outsourced customer service, tech department is incompetent, false promises. Do not buy! Micros res was way better than symphony.

Management changes payroll reports after paychecks are calculated and processed. Too easy for managers and employees to argue with the payroll department!

Used Micros (now 3700) for 20 years at three locations. While the customer support has never been great (or cheap) it has sunk to new lows since Oracle took over. Layers of bureaucracy to get the simplest change or programming tweaks accomplished. Over a week to get an ordering printer replaced under contract and many hours on the phone plus a plea to the sales rep was required. The individual reps send out personal "cheat sheets" explaining step by step how to place a support order on the incredibly confusing and cumbersome customer interface website. (It looks like it was designed by a 1970's DOS Geek who had English as a third language.) The last straw was the industry-wide upgrade in credit card certificate (SSL) security which happened on Dec 28. 2016 Other Oracle competitors told their clients about its coming and had the fix in place. Oracle just let the system go down and let us hold on with customer support for hours on the holiday. We were then told that they would need two WEEKS to address it because they had so many clients who needed the upgrade! Really hard to believe. We just upgraded all of our hardware a couple of years ago so we are stuck for now with Oracle, but never again! I do not recommend any bar & grill to use Oracle.

My restaurant has had Micros Simphony for almost two years and it's the most un-user friendly piece of crap ever! Crashes constantly, and good luck getting tech support to answer the phone, or return a voicemail or email message. Worse than useless. At this very moment the system has been down for eighteen hours and no one has lifted a finger or returned a call to help.

I've used Micros for over 20 years with little or no problems, great customer support...until 2014!! Not sure what has happened with this company, they closed the local office leaving us with no support. When you call the support line you are put on hold for very long, when they finally do answer they offer very little to no support. They charge very high fees for customer support that is practically non existent. After being a loyal Micros customers for over 20 years I am ready to look for a new system that offers support, is more advanced and easier to program.